Sales and Settlements Officer

Bring your eye for detail to a role where every settlement marks a new chapter in someone’s life

• Competitive Salary of $100,000 - $120,000 PLUS Super
• Own Every Resident Settlement From Contract to Completion
• Work Directly with the Managing Director in a Close-Knit Head Office
• Join a Growing, Family-Owned Retirement Village Group, and MORE!

Family-Owned. Resident-Focused. Growing Across South East Queensland.

The Village Retirement Group (VRG) is a proudly family-owned and operated business that designs, develops and manages premium retirement communities across South East Queensland. Its villages pair beautifully designed homes with quality facilities and a dedicated team, giving residents independence, security and a genuine sense of belonging.

Guided by the philosophy “Don’t Retire for Good, Retire for Great!”, VRG believes retirement should be about new opportunities, meaningful connections and an exceptional quality of life. That belief shapes everything from how its communities are designed to how each resident is welcomed and supported.

As the Group continues to grow, VRG is strengthening the head office capability that supports every resident’s journey.

To learn more, visit: www.thevillage.com.au

Own the File. Perfect the Detail. Close with Confidence.

The Village Retirement Group is seeking a full-time Sales and Settlements Officer, based at its head office in Fortitude Valley, Brisbane, QLD.

Reporting to the Managing Director, you will be the central coordination point for every new unit and resale settlement across all of VRG’s villages. Following a record year of resales and with the portfolio continuing to grow, VRG is establishing this as a dedicated, office-based role to own the settlement process from start to finish.

You will make sure every date, document and detail lines up so each settlement is finalised accurately and on time. For every resident, settlement marks a major life transition, and your care and accuracy will help that move feel smooth and well supported.

More specifically, your responsibilities include but are not limited to:

• Collect and verify contracts, deposits, resale values and other sale information from Sales Managers
• Gather exit entitlements, vacate notices and other required documents from Village Managers
• Instruct the Group’s external solicitors on lease documents and settlement statements, keeping each file moving
• Liaise with incoming and outgoing residents, their families and legal representatives as required
• Confirm Certificates of Classification with Project Managers and settled transactions with the Finance team
• Prepare settlement notices and arrange for settlement funds and commissions to be deposited accurately and on time
• Maintain and administer the Sales Database, CRM and related systems, including commission records
• Provide weekly and monthly reports to the Managing Director on enquiries, sales and settlements
• Contribute to head office projects that improve the CRM, Sales Database and SharePoint

Organised. Precise. Proud to Get It Right.

To qualify, you will need demonstrated experience in conveyancing, property law, real estate or retirement living, supported by strong written and verbal communication skills, exceptional organisational and time-management ability and intermediate Microsoft Office skills.

Additionally, the following skills and experience will be highly valued:

• A background as a conveyancing or property paralegal
• Experience within the retirement village sector
• Experience coordinating multiple stakeholders, including solicitors, sales teams and external parties
• Exposure to Microsoft Dynamics CRM and MS Access

If you are a conveyancing paralegal ready to step away from law-firm volume, this role offers the chance to own each settlement end to end, with more variety along the way. Candidates who are strong in one of these areas and keen to learn the other are encouraged to apply.

As the ideal candidate, you will be process-driven with a sharp eye for detail, comfortable keeping track of the unit numbers, car parks, dates and documents that make every settlement unique. You will hold high ethical standards, communicate confidently with Sales Managers who each work in their own way, and take ownership of every resident’s file through to a successful outcome.

You will also be adaptable and self-motivated. Settlement activity naturally peaks and eases, so you will be ready to drop everything when a settlement is due, then use quieter periods to pick up head office projects and support the wider team. Above all, you will take real pride in getting it right the first time.

Small Team. Big Contribution.

The Village Retirement Group offers a competitive annual salary of $100,000 - $120,000 PLUS Super, along with a host of employment benefits, including:

• Close-Knit, Friendly Head Office Team of Under 20 People
• Regular Team Lunches and Social Events
• Direct Exposure to the Managing Director and Head Office Projects
• Stability of an Established, Long-Standing Family Business

Fortitude Valley: Work at the Heart of Brisbane

VRG’s head office is located on James Street in Fortitude Valley, one of Brisbane’s most vibrant inner-city precincts, just minutes from the CBD. Fortitude Valley railway station and frequent bus services make for an easy commute from across greater Brisbane.

Right on your doorstep, the James Street precinct offers a wide choice of cafes, restaurants and boutiques, with the Brisbane River close by. It is an easy place to grab a coffee before work or catch up with colleagues afterwards.

Ready to Make Every Move Count?

If you’re a detail-focused professional who takes pride in getting it right the first time and would love to join a close, supportive team helping residents across South East Queensland retire for great, The Village Retirement Group invites you to APPLY TODAY!