Aftersales Training Manager

• Develop induction programs for new dealership appointments.

2) People Leadership & Training Team Management

• Lead, coach and develop the National Aftersales Training Team, including Technical and Non-Technical Trainers, Training Coordinators and external training resources.

• Establish clear team objectives, KPIs and performance expectations aligned with Aftersales business priorities.

• Oversee training resource allocation, workforce planning and succession development to support network growth.

• Foster a high-performance culture focused on collaboration, accountability and continuous improvement.

• Ensure consistent training delivery standards across all trainers and locations.

• Conduct technical and non-technical training sessions as required to support dealer network and business needs.

3) Dealer Network Capability Development

• Monitor dealer training compliance and certification levels.

• Maintain dealer training matrices and competency records.

• Provide recommendations to Regional Service Managers regarding dealer capability improvements.

• Support dealer performance improvement initiatives through targeted coaching and development.

• Conduct dealership visits to assess training effectiveness and operational standards.

4) BYD / Denza Academy Management

• Manage the OEM Learning Management System.

• Maintain training records, course attendance, certifications, and compliance requirements.

• Support with development of e-learning modules and webinar-based content.

• Generate regular reports on training completion and network competency levels.

5) New Vehicle Training & Readiness

• Plan and coordinate technical training programs for new vehicle launches and product introductions.

• Collaborate with Product Planning, Engineering, Technical Support and Aftersales Operations to identify training needs and develop relevant learning materials.

• Ensure dealer and technical staff are adequately trained and prepared ahead of new vehicle launches.

• Develop and deliver training on emerging technologies, new products and technical updates to maintain workforce competency.

6) Training Material Development

• Oversee the development, review and localisation of technical and non-technical training materials using global BYD and DENZA resources.

• Ensure training content is accurate, up to date and compliant with Australian regulatory, safety and OEM requirements.

• Continuously improve training materials to reflect new technologies, product updates and dealer network needs.

7) Safety & Compliance

• Ensure training activities comply with Work Health and Safety (WHS) legislation, high-voltage battery safety procedures, environmental regulations and OEM service standards.

• Promote a strong safety culture across training facilities and the dealer network.

• Ensure training content and delivery reflect current safety requirements and industry best practices.

8) Training Facility Management

• Oversee the daily operations and strategic development of the BYD & DENZA National Training Centre, ensuring facilities and equipment meet OEM standards.

• Develop facility plans aligned with network expansion, new model launches and future training requirements.

• Manage training budgets, operating expenses, capital expenditure and resource planning.

• Oversee the procurement, maintenance and availability of training equipment, special service tools, vehicles and demonstration assets.

• Coordinate facility bookings, training schedules and resource utilisation to maximise training efficiency.

• Ensure training facilities comply with WHS, electrical safety, environmental and OEM requirements, particularly for high-voltage training activities.

• Manage external contractors, suppliers and service providers, and support the establishment of additional training locations as the network expands.

• Drive continuous improvement of training facilities and oversee audits, inspections and operational readiness.

Key Requirements

Experience

• Minimum 5 years of automotive industry experience in OEM Aftersales, Technical Training, Service Operations or Technical Support.

• Proven experience developing and delivering automotive technical training programs.

• Strong understanding of dealer service operations and workshop processes.

• Experience using Learning Management Systems (LMS).

• Practical knowledge and experience with electric or hybrid vehicle technologies.

Qualifications

• Trade qualification in Automotive Technology.

• Certificate IV in Training and Assessment (TAE40122 or equivalent).

Desirable Qualifications

• Diploma or degree in Automotive, Engineering, Education or Business.

• EV and High Voltage Safety certifications.

• OEM Technical Training accreditation.