Customer Service Officer

 

Customer Service Officer

• Excellent employee benefits including salary packaging
• Work for Australia’s leading Children’s Hospital
• Friendly and supportive team environment
• Permanent Full time ongoing role, working Monday to Friday - 8:30am – 5:00pm

 

About the Role:

This is a Permanent Full Time position at 1.0 FTE/80 hours per fortnight within the Allied Health Administration department. Working Monday to Friday - 8:30am – 5:00pm

You will be responsible for….

In this rewarding role, you will be the welcoming face and voice of the Royal Children’s Hospital (RCH), providing exceptional frontline customer service at Allied Health Specialist Clinic B. You will work closely with patients, families, and clinical teams, helping to create a positive experience for everyone who visits our service. Your responsibilities will include managing appointment bookings, handling inbound and outbound calls, monitoring referrals and work queues, and ensuring patients receive timely access to care. We are seeking a friendly, organised, and compassionate individual who enjoys working with people from diverse backgrounds and thrives in a collaborative team environment.

Classification for this position will range from Grade 1 Year 4 – Grade 1 Year 5 (AO11 – AO12) |FTE Base Salary $66,859 - $67,194.40 per annum, plus superannuation.

What you’ll achieve:

• Provide a welcoming and professional reception service, including patient check-in and accurate patient identification processes
• Coordinate and schedule follow-up appointments, ensuring timely access to care and effective management of walk-in referrals.
• Manage a high volume of inbound and outbound calls, responding to enquiries promptly, professionally, and with a customer-focused approach.
• Deliver exceptional customer service to patients, families, and clinical teams, fostering positive experiences and outcomes.
• Collaborate effectively with colleagues and clinical staff to ensure smooth day-to-day operations and timely resolution of enquiries.
  
  

Your skills and experience:

 

• Previous experience working in a busy front line customer service-based role 
• Previous healthcare reception or call centre experience
• Demonstrated experience in using computer applications, such as Office 365

 

If this sounds like you, click here to view the position description.

 

About the Department:

The Allied Health Administration Department plays a pivotal role in supporting the delivery of exceptional patient care across the Allied Health Directorate. Our team provides comprehensive administrative support to a diverse range of specialised healthcare professionals while coordinating outpatient appointment services through the Allied Health Specialist Clinic B. Working in a collaborative and patient-focused environment, we are committed to ensuring efficient clinic operations, seamless patient experiences, and high-quality support services across the hospital.

 

What we offer:

• Salary Packaging – Increase your take home pay!
• Staff Wellbeing Hub

 

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Current NDIS Worker Screening Check, or willing to obtain
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

 

Application process:

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

For more information about this position please contact Carmel Italiano, Manager, Allied Health Administration Ph:03 9345 9300.

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks. 

 

Are you ready to join our team?

Apply online by clicking on the “Apply” button

Applications close Friday, 23rd of November 2026