Case Managers - Families Together

_{16th October, 2026}

• Are you passionate about supporting children, young people and families experiencing complex challenges?
• Do you thrive in a role that combines therapeutic work, case management and community connection?
• Are you looking to join a purpose-driven organisation where your work has a genuine impact every day?

Our client Hope Connect is looking for a capable and mission aligned practitioner to join them in their newly established Families Together team, delivering high-quality, client-centred support to children, young people and families across Western Sydney.
  
About the Opportunity…
These roles provide therapeutic interventions, advocacy, referral, education and case management services to families with children and young people aged up to 17 years who are experiencing complex needs.
  
This is a varied and rewarding role, incorporating:

• Individual and family work
• Home visiting
• Case management and support planning
• Community networking and stakeholder engagement

Working within a strengths-based, client-centred and Family Systems framework, you'll empower families to identify their goals, build on their strengths and achieve meaningful outcomes.
  
The details…

• There are 2 vacancies being advertised
• Full Time hours (37.5hpw)
• SCHADS Award Level 5.1 + Mileage reimbursement as per Award
• Work across the Penrith/Nepean region

  
About the organisation…
For more than 50 years, Hope Connect has been supporting children, young people, individuals and families across Sydney to experience hope, connection and belonging.
  
As a community work of Epping Church of Christ, they deliver a range of family support and community services designed to strengthen relationships, build resilience and create positive outcomes for the people they support.
  
Their work is guided by a simple but powerful mission—to provide practical support, foster meaningful relationships and empower people to thrive within their families and communities.
  
If you're looking to join an organisation that genuinely lives its values and puts people at the centre of everything they do, Hope Connect could be the place for you.
  
What you’ll need to succeed…
This role will suit an experienced and compassionate community services professional with strong communication, case management and relationship-building skills. The successful candidate will bring a genuine commitment to strengths-based, trauma-informed and family-centred practice, along with a passion for supporting children, young people and families to achieve positive outcomes.
  
Selection Criteria…

• Tertiary qualifications in Social Work/Social Welfare/Counselling or equivalent
• A minimum of 3 years’ experience in a community-based service managing a caseload
• Experience in working with families and children
• Skills in case management including assessment, support planning and reviews
• Strengths in maintaining a non-judgemental attitude and openness when working with clients, whilst committing to self-care
• Ability to liaise and collaborate with other community services, government departments and donors
• Experience in responding to people with complex needs
• Excellent communication skills with children as well as adults
• Excellent report writing skills including strong case note writing skills
• Possess organisational skills and ability to be flexible
• Computer literacy
• Current driver’s licence and access to a comprehensively insured car
• Valid Working with Children Check (WWCC)
• Australian Citizenship or Permanent Residency

  
Why join Hope Connect?

• Make a meaningful difference in the lives of children, young people and families
• Join a supportive, collaborative and purpose-driven team
• Work in a diverse role combining therapeutic work, case management and community engagement
• Access ongoing professional development, supervision and training
• Be part of an organisation with a long-standing reputation for community impact

  
What to do now…
Recruitment of this role is being managed by an external recruitment agency – Aster HR.
  
There is an Information Package available if you want more information (including the Job Description). You can find that here 
https://tinyurl.com/mryukuz2
or contact for a confidential discussion on (02) 4555 4634
  
When you’re ready to apply, please don’t just send us your resume – let us know a little more about you by including a cover letter (either written or video) that tells us how you’re able to meet each of the criteria.
  
We will be proceeding to interviews promptly so don’t delay, submit your application right away!
  
All applicants will be required to provide current clearance of an NSW Working with Children Check and undergo a Police Check.