Care Governance & Safeguarding Officer

About the role

The Care Governance & Safeguarding Officer leads the uplift of organisation‑wide governance, risk, safeguarding and quality systems, providing strong oversight and assurance that supports safe, high‑quality service delivery across NDIS, Aged Care and Child Safety environments. This role drives a consistent, contemporary approach to compliance by developing robust frameworks, monitoring performance, and championing continuous improvement, ensuring services operate with integrity, transparency and alignment to all regulatory, legislative and ethical standards.

Key responsibilities include but are not limited to:

• Constructing governance and safeguarding frameworks aligned to NDIS, Aged Care, Child Safe and other relevant quality standards
• Applying governance methodologies to establish clear accountability, escalation pathways and effective control mechanisms
• Planning and implementing policies and systems that enable consistent, compliant and safe service delivery across all programs
• Evaluating framework effectiveness using evidence, audit outcomes and incident data to drive refinement and uplift
• Overseeing safeguarding practices by assessing systemic risks, analysing incident trends and strengthening organisational responses to harm
• Assessing compliance performance through audits, assurance activities and preparation for external accreditation processes
• Driving continuous improvement by implementing organisation‑wide strategies informed by data, evidence and quality insights
• Supporting stakeholder capability by interpreting standards, providing guidance, and enabling leaders to strengthen safeguarding and quality outcomes

About you

To be considered for this rewarding role you will have:

• Advanced analytical skills to analyse trends, assess risk and evaluate system effectiveness
• Demonstrated capability to construct governance frameworks and quality systems
• Strong ability to prepare reports and assurance documentation
• Proven capacity to plan, implement and evaluate improvement initiatives
• Ability to support and influence operational leaders without direct authority
• Strong judgement in assessing systemic risk and organisational performance
• Significant experience in NDIS, Aged Care, Child Safety or related sectors
• Demonstrated experience in risk, compliance, governance, safeguarding oversight
• Experience in audit, assurance, accreditation and regulatory engagement

Role requirements

• Relevant tertiary qualification (e.g human services, health, social work, governance, law, public health)
• 5 years' experience in relevant field or similar
• Out of hours work may be required
• Travel to selectability sites may be required
• A current open/P1 “C” Class Queensland driver’s licence
• A Child Safety & Personal History Screening check
• A Positive Notice Working with Children (blue card)
• NDIS workers screening Clearance
• NDIS Worker Orientation Module “Quality, Safety & You” completion certificate

About the offer

The Care Governance & Safeguarding Officer is a full-time position based in Townsville.

We offer a range of benefits including:

• Salary of $130,000 + super
• Up to $15,900 FBT salary packaging benefits
• Access to fitness passport
• Flexible working arrangements 
• Career pathways and opportunities for development
• Employee assistance program offering confidential counselling support for employees 

Applying

If this sounds like you, please submit your resume and a cover letter outlining your skills and experience and why you are the best person for this role. 

If you would like more information, please contact selectability's HR Business Partner Josh Cannon on 07 4453 0100 or by email HRCorporate@selectability.com.au 

About us

selectability is a not-for-profit charity with a primary focus of improving mental wellbeing and contributing to suicide prevention across regional Queensland.

We believe everyone has the right to access high-quality supports locally and have recently expanded our services to include child safety, and residential aged care in the Lower Gulf.

selectability is committed to creating safe environments where young people feel protected, respected and heard. The successful applicant will be responsible for quality service delivery to young people, recipients, older persons, families, and the community within selectability.

We value lived experience, cultural knowledge and diversity within our workforce as part of strengthening safe and inclusive practice.

If you would like to know more, please visit our website.