Library Customer Service and Program Support Officer

Description

Library Customer Service and Program Support Officer

Reference number: 11314

Closing date: 11:00pm, Wednesday 18 November 2026

• Part-time permanent position working 14 hours per week.
• Salary commencing at $39.60 per hour, plus 12% superannuation, commensurate with skills and experience.
• Library Band 3.
• Monday               9.00am – 1.00pm
  Tuesday               9.30am – 1.00pm
  Wednesday        9.30am – 1.00pm 
  Thursday              5pm – 8pm
• Plus 1 Saturday in 3 

The Opportunity 

Moonee Valley Libraries is looking for a friendly and proactive Library Customer Service and Program Support Officer to help deliver welcoming, inclusive and accessible library services. In this role, you’ll support customers to make the most of library services, from accessing online resources and using library technology to finding information and navigating self-service facilities. You’ll also help with the day-to-day running of the library, including opening and closing procedures, supporting story time sessions for young children and providing relief across different library locations as required.

Key Responsibilities

• Provide friendly, responsive and inclusive customer service, proactively engaging with customers and helping them access library services and facilities.
• Assist customers with computers, photocopiers, Wi-Fi, library apps, eBooks, online resources and a range of digital devices.
• Support the smooth day-to-day operation of the library, including completing opening and closing procedures when rostered.
• Assist with story time sessions for babies, toddlers and preschool-aged children under the direction of the Children and Youth Services Technician.
• Work collaboratively with library colleagues and provide customer service support at other library locations when required.
• Respond to routine customer enquiries and resolve day-to-day issues, seeking guidance from senior staff when needed.

Skills & Experience

You will have successfully completed Year 12 and bring demonstrated experience in frontline customer service, along with a genuine commitment to providing positive experiences for customers from diverse backgrounds. You will have a good understanding of the role public libraries play in the community, strong computer and mobile technology skills, and confidence navigating online resources and digital environments. Well-developed communication, organisation and time management skills will help you manage competing priorities in a busy service environment. You will also enjoy working as part of a team, be comfortable working with minimal supervision and demonstrate a flexible, inclusive and customer-focused approach. Experience working in a public library will be highly regarded.

Next Steps

Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide. Applications that do not meet these requirements may not be considered.

For further information, please view the Position Description and/or contact Chris Bolland, Team Leader Ascot Vale Library & Technology (03) 9243 1938 to seek further insights to the role.

Please note: Applications may be reviewed as they are received, and Council reserves the right to close this advertisement prior to the current closing date.