Travelwise Senior Travel Advisor

About the Opportunity

Are you an experienced travel professional looking for your next step?

Join the Travelwise team, Flight Centre Travel Group's in-house travel agency dedicated to helping our people explore the world through an exclusive employee benefit.

As a Senior Travel Consultant, you'll use your expertise to create exceptional travel experiences, provide trusted advice, and support team members with their leisure travel needs.

This is an exciting opportunity to work in a rewarding environment where your destination knowledge, sales capability, and customer focus will make a real impact.

 

What you will do:

• Deliver outstanding end-to-end leisure travel planning and booking services for Flight Centre Travel Group employees
• Create tailored travel itineraries including flights, accommodation, cruises, tours, and travel insurance
• Build strong relationships with customers through exceptional service and expert travel advice
• Meet and exceed sales and service targets through consultative selling and upselling opportunities
• Stay up to date with global travel trends, destinations, supplier products, visa requirements, and travel regulations
• Manage enquiries across multiple channels including phone, email, and online platforms
• Utilise booking systems and travel technology to research, quote, and confirm travel arrangements
• Handle booking changes, cancellations, and travel disruptions with professionalism and efficiency
• Maintain accurate booking documentation, records, payments, and customer communications
• Collaborate with colleagues and suppliers to deliver seamless travel experiences
• Share product knowledge and industry expertise to support team success

 

What you will need:

• Minimum 2 years' experience working as a Travel Consultant within the travel industry
• Strong knowledge of leisure travel products including air, land, cruise, and insurance
• Proven ability to deliver exceptional customer service and achieve sales results
• Experience managing travel bookings from enquiry through to post-travel support
• Strong communication, relationship-building, and problem-solving skills
• Experience using Sabre GDS, travel booking systems and travel technology platforms
• High levels of organisation, time management, and attention to detail
• Ability to thrive in a fast-paced, customer-focused environment

 

What you will enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other - Flight Centre is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

🌈 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

🎉Development: Individualised Learning & Development pathway options

🧑‍🎓Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

💰Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

✈️Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🚴Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym and EOT facilities

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉 Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar - the Global Gathering (Bangkok '26, Sydney '27) and EOFY Celebration

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism so as a leading travel group, we have made efforts to create positive outcomes for destinations, communities, and wildlife too

 

** Please advise your leader before applying **

Please Note: applications can only be considered by candidates who are based in Australia and have the right to work without restriction or requiring visa sponsorship.