Customer Support Representative

Customer Support Representative (Remote - Australia Only)
You bring the calm. We bring the coffee. Together, we solve everything.

Are you the kind of person who:

• Can turn a frustrated customer into a fan with just one email?

• Thinks hold music is a challenge, not a deterrent?

• Believes typos are personal enemies and emojis are a love language?

If you answered yes (or heck yes), keep reading we've got your next gig.

What You'll Actually Do (besides looking great in Slack emojis):

• Become a support superhero: Answer customer questions via chat, email, and the occasional phone call, all with grace, humor, and helpfulness.

• Master our product: Learn everything about our product like its your favorite app and use that knowledge to solve customer problems (aka puzzles!).

• Take notes!: Track trends, log tickets, and share the golden nuggets with the team.

• Advocate for the customer: Be their voice. Flag recurring issues, share feedback, and virtually high-five our product team when fixes roll out.

• Move fast, stay curious: Never be afraid to say, I don't know, but Ill find out!

What You Bring to the Table (besides snacks):

• You live in Australia and have legal authorization to work here.

• You stay cool under pressure and bring the calm to every conversation.

• You're tech-fluent: navigating support platforms (like Zendesk or Intercom) is second nature to you.

• You're detail-obsessed, organized, and allergic to "just okay" customer service.

• You've got a voice (written and spoken) that's clear, empathetic, and maybe even a little fun.

• You've spent at least 1 year in a customer-facing role and you've got stories to prove it.

Perks You'll Love (besides working in PJs):

• 100% remote work: Work from home, a cabin in the woods, or your favorite café in Australia (as long as it's in Australia).

• Competitive pay: We value your time and expertise.

• Health, dental & vision insurance: Because we care about your well-being.

• PTO + wellness days: Because burnout isnt cool.

• A team that celebrates wins, learns from mistakes, and sends the best GIFs.

Apply if you're ready to:

• Make someone's day, every day.

• Bring both brains and heart to your work.

• Join a team that's as supportive as you are.

Only candidates located in Australia will be considered. Bonus points if your cover letter makes us smile.