Client Relationship Manager
Smart Group
via career10.successfactors.com
- Location
- Queensland
- Type
- Full-time
About the role
Why Smart?
Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.
Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.
Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.
About the role
Are you a relationship-focused account manager with a passion for delivering exceptional client outcomes?
We're seeking a Client Relationship Manager to join our Brisbane team on a permanent full-time basis, reporting to the Regional Manager.
In this role, you'll manage a diverse portfolio of fleet clients, build trusted partnerships, and help organisations maximise value from their fleet solutions.
You'll play a key role in driving client satisfaction, retention and growth while collaborating with internal teams and industry partners to deliver outstanding service and strategic outcomes.
Key responsibilities:
-
Manage a portfolio of clients across a variety of industries, ensuring the delivery of high-quality fleet management solutions and services.
-
Build and maintain strong relationships with key client contacts through regular engagement, strategic account planning and proactive support.
-
Analyse fleet data and client requirements to provide insights, recommendations and tailored solutions that meet business objectives.
-
Drive client retention and portfolio growth by identifying opportunities to expand products and services across existing accounts.
-
Collaborate with dealerships, third-party providers and internal stakeholders to deliver seamless customer outcomes and resolve client needs.
-
Deliver client training, support software and outsourced solution adoption, and ensure key fleet processes, including vehicle changeovers, are effectively managed.
Skills and experience:
You'll bring:
-
Experience managing client relationships and growing customer portfolios within the fleet, automotive, leasing, finance or a related industry.
-
Strong stakeholder engagement, networking and negotiation skills, with the ability to influence and build credibility with clients and partners.
-
Demonstrated success identifying growth opportunities, retaining customers and delivering high levels of client satisfaction.
-
Strong analytical and problem-solving skills, with the ability to interpret data and recommend commercially sound solutions.
-
Excellent planning, organisation and prioritisation skills, with the ability to work autonomously and manage multiple priorities.
-
A current driver's licence is required. Tertiary qualifications in Business, Finance or a related discipline, and relevant industry qualifications, will be highly regarded.
What’s in it for you?
Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:
- Smart Leave, an additional week of leave each year
- Free lunch every week
- Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
- Make a Difference Days – paid days off to volunteer for the community and environment
- Discounted retail vouchers
- Salary packaging and novated leasing benefits (of course!)
- Free flu vaccinations
- Employee Share Plan
Grow with Purpose
At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.
Show us you have what it takes
If this sounds like the opportunity for you and you have something to offer, we’d love to hear from you. APPLY ONLINE today.
Our Talent Acquisition team will be in touch to discuss next steps. If you require any adjustments to the recruitment process or are seeking part-time work, let us know—we’re here to understand.
Our Commitment to Diversity and Inclusion
Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.
Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named:
- WGEA Employer of Choice for Gender Equality since 2019
- DCA Inclusive Employer 2025 – 2026
- Silver Employer on the Australian Workplace Equality Index
We’re also members of the Reconciliation Action Plan network, with a RAP at Innovate level.
Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.
Respectfully, no agencies please.
via career10.successfactors.com