Internal Expression of Interest (EOI)

Technical Writer (12-Month Secondment)

Location: Rhodes Support Office, Sydney NSW
Reports to: Roma Bohra
Duration: 12-Month Secondment Opportunity
Applications Open to: Permanent InvoCare Employees Only

Are you passionate about creating clear, practical, and engaging documentation that helps teams work more effectively?

We're looking for an experienced and detail-oriented Technical Writer to join our team on a 12-month secondment. This is an exciting opportunity for an internal team member to broaden their experience, work across multiple business functions, and play a key role in improving operational excellence across InvoCare.

In this role, you'll partner with Process Owners, subject matter experts and stakeholders across the business to develop, standardise and maintain high-quality documentation that supports operational consistency, compliance and continuous improvement. 

About the Role

As our Technical Writer, you will:

• Develop and maintain operational documentation, including policies, procedures, SOPs, forms and business standards.
• Translate complex processes into clear, user-friendly documentation that supports business outcomes.
• Coordinate document reviews, approvals and version control processes.
• Identify documentation gaps, duplication and improvement opportunities.
• Partner with stakeholders across operational and support functions to capture, validate and improve business processes.
• Support governance, quality assurance and document control requirements.
• Contribute to continuous improvement initiatives that enhance usability, adoption, and consistency across the organisation.

What You'll Bring

We're looking for someone who demonstrates:

• Exceptional written communication and documentation skills.
• Strong analytical and problem-solving capability.
• High attention to detail and commitment to quality.
• Ability to simplify complex information into practical, easy-to-follow content.
• Strong stakeholder engagement and collaboration skills.
• Excellent organisational skills with the ability to manage multiple priorities.
• A continuous improvement mindset and passion for creating effective business processes. 

Preferred Experience

• Technical writing, policy writing or process documentation experience.
• Understanding of process mapping, workflow design and document control principles.
• Experience working within structured documentation frameworks.
• Proficiency in Microsoft Office, particularly Word.
• Experience using AI and productivity tools such as Microsoft Copilot.
• Exposure to regulated, compliance-driven or operational environments will be highly regarded. 

Why Apply?

This secondment offers the opportunity to:

• Expand your organisational knowledge and stakeholder network.
• Build specialist skills in process improvement and operational documentation.
• Contribute to business-wide initiatives that drive consistency and operational excellence.
• Gain valuable exposure to governance, quality and continuous improvement practices.
• Further your professional development within InvoCare. 

How to Apply

If you're looking for a development opportunity and are passionate about creating clear, impactful documentation that supports our people and operations, we'd love to hear from you.

Please submit your Expression of Interest by 31^st August and include a summary outlining your interest in the role and relevant experience. 

(Internal applicants should discuss their interest with their People Leader before applying.)