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About the role
About the role
As a Service Coordinator, you will manage our team of Technicians to ensure a high level of customer satisfaction to all our clients. This key position involves monitoring service requests and assigning technicians to appropriate jobs.
Key responsibilities
Monitor service requests and assign technicians to appropriate jobs
Communicate with customers to schedule in service requests and provide updates on progress
Communicate with part suppliers to ensure parts arrive in time to meet client time frames
Coordinate with technicians to ensure job completion meets scheduled time frame
Maintain accurate records of service requests, work orders, service parts and completion details
Perform various administrative duties as required within your job role
Work within the regulations and safety requirements of the industry
Adhere to a standard process and correct use of IT Tools
Actively participate in maintaining and developing technical skills
Be respectful and safety mindful of site specific protocols at each individual work site
About you
Experienced background in Electrical / Mechanical repairs
Sound knowledge of Word and Excel required
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