Receptionist - Greencross Vets Bedford

Job Description

Receptionist (Casual/ Part Time) | Greencross Vets Bedford | Perth, WA

Be the welcoming face that makes a difference every day.

At Greencross Bedford, we know that exceptional client care starts at reception. As the first friendly face our clients see and the last person they speak to before leaving, our Reception Team plays a vital role in creating a warm, supportive, and memorable experience for every pet and pet owner who walks through our doors.

We're looking for an experienced Receptionist to join our fantastic team in a casual or part-time role. This is an opportunity to become a true pillar of the clinic, building relationships with clients, supporting our clinical team, and making a real difference in the lives of pets and the people who love them.

If you're a people person who thrives in a busy environment, enjoys helping others, and takes pride in delivering outstanding customer service, we'd love to hear from you.

About Us

We're a friendly, close-knit team of 5 veterinarians and 6 veterinary nurses who genuinely enjoy working together.

Here's what you can expect:

A supportive, down-to-earth team — no egos, just great peopleA fun and positive culture where you'll feel welcome from day onePlenty of variety — we care for dogs, cats, and exotics, and also offer hydrotherapy servicesA team that works hard, supports one another, and enjoys having a laugh along the wayA workplace where your contribution is recognised and appreciatedOur clinic is equipped with modern facilities and equipment including:

Digital imagingUltrasoundIn-house pathologyDedicated treatment and hospital areasAccess to a diverse and interesting caseloadWhy Bedford?

Bedford offers the perfect balance of convenience and community.

Located just minutes from Perth CBD, you'll enjoy:

Easy access to cafés, shops, and everyday essentialsBeautiful local parks and green spacesConvenient access to major roads and Perth AirportA welcoming, community-focused atmosphereThe benefits of city proximity without the hustle and bustleIt's a fantastic location to build your career while enjoying a relaxed lifestyle.

About the Role

This is a casual or part-time role (approx 2 days/ week) Receptionist position where you'll be the heart of the client experience and an integral part of the clinic's success.

Your responsibilities will include:

Greeting clients and patients on arrivalAnswering phone calls and managing enquiriesBooking appointments using our practice management systemProcessing payments and managing receiptingManaging client emails and correspondencePreparing patient admission paperworkCompleting banking and general administrative dutiesAssisting with patient triage (training provided)Providing general advice regarding vaccinations, nutrition, and parasite preventionPreparing estimates for elective proceduresSupporting the veterinary and nursing teams with day-to-day clinic operationsYou'll work in a fast-paced and rewarding environment where no two days are the same, and where your customer service skills will truly shine.

About You

We're looking for someone who:

Has previous experience in a reception, administration, or customer service roleUnderstands the importance of creating a positive first impressionEnjoys building genuine relationships with clientsHas experience working with animals (highly regarded but not essential)Is confident using computer systems and learning new softwareHas excellent organisational and time management skillsCan manage competing priorities and remain calm under pressureIs reliable, accountable, and enjoys being part of a teamCommunicates clearly, professionally, and empatheticallyTakes initiative and enjoys helping othersMost importantly, you're someone who genuinely cares about people and pets and enjoys creating exceptional client experiences every day.

Why Join Greencross?

As part of the Greencross network, you'll have access to a range of benefits designed to support your career, wellbeing, and professional growth, including:

Ongoing training and development opportunitiesCareer progression opportunities across a national network of veterinary clinicsAccess to a broad community of veterinary professionals and support teamsStaff discounts on veterinary services and products, including Royal CaninPetbarn retail discountsAccess to Fitness PassportAccess to Pounce employee discounts across retail, travel, fuel, dining, entertainment, and moreConfidential mental health and wellbeing support programs, including Employee Assistance Program servicesA genuine commitment to work-life balanceThe opportunity to be part of one of Australia's leading veterinary care networksApply Now

If you're looking for a role where you'll be valued, supported, and given the opportunity to make a genuine difference to pets, clients, and your team every day, we'd love to hear from you.

Join Greencross Bedford and become the friendly face that helps make every visit a positive experience. 🐾