Customer Service Coordinator

BEAUMONTS – Be part of the team helping customers bring dream spaces to life!

• 12-month fixed-term opportunity with a market leader
• Support builders, customers and project deliveries
• Join a collaborative team based in Adelaide, SA

ABOUT US…

Beaumont Tiles is Australia’s leading retailer in tiles, hard flooring, and bathroomware, with over 110 stores nationwide. As an innovative market leader, we source the latest trends and products from around the globe to inspire dream spaces for homes and businesses. Our network of company-owned and franchised stores proudly services trade professionals, home builders, renovators, and the commercial sector. Backed by the Wesfarmers/Bunnings Group, we’re committed to growth, quality, and exceptional customer experiences. 

OUR CULTURE…

At Beaumont Tiles, we believe success starts with people. We foster a culture of belonging, inclusivity, and respect, reflecting the diversity of the communities we serve. We value individuality and encourage our team members to explore their passions, develop their skills, and achieve their full potential in a supportive environment.

WHY JOIN US?

• Be part of a company creating dream spaces for customers
• Attractive remuneration package
• Employee Assistance Program (EAP)
• Ongoing training and development opportunities
• Exclusive employee discounts
• Join the tile industry leader within the Wesfarmers/Bunnings Group
• Dynamic, supportive, and successful teams

THE ROLE...
We are looking for a skilled Customer Service Coordinator to join our Residential Sales team based in Adelaide, SA.

As a key member of the team, you will be the primary point of contact for clients seeking assistance with products, orders and deliveries, while also providing valuable support to our internal sales representatives. This role offers the opportunity to work closely with customers, builders, suppliers and internal stakeholders to ensure projects run smoothly and customer expectations are exceeded.

Our ideal candidate is customer-focused, highly organised and thrives in a fast-paced environment. If you're passionate about delivering exceptional service and enjoy working collaboratively to achieve great outcomes, we'd love to hear from you.

Key Responsiblities:

• Liaising directly with builders via phone and email
• Supporting the sales team with administrative duties to help achieve team objectives
• Maintaining accurate client and project records
• Data entry and database maintenance
• Building and maintaining strong relationships with customers and suppliers
• Supporting positive and productive internal team relationships
• Managing customer orders, delivery schedules and stock allocations
• Liaising with procurement, warehousing and logistics teams to ensure seamless project delivery
• Resolving customer and site-related issues in a timely and professional manner
• Providing exceptional customer service throughout the customer journey

REQUIREMENTS OF THE ROLE...

• A passion for delivering outstanding customer service
• Strong organisational skills with the ability to manage multiple priorities simultaneously
• A proactive, enthusiastic and team-focused approach
• Professional communication and interpersonal skills
• Exceptional verbal and written communication abilities
• Strong problem-solving skills and initiative
• High competency in Microsoft Office, particularly Excel
• Experience in customer service, sales support or administrative roles
• Previous experience within the building products, construction or home improvement industry is highly regarded but not essential

If this sounds like the right opportunity for you, we'd love to hear from you. Join the Beaumont Tiles team and help create dream spaces every day.