Client Liaison Officer

About the role

You'll be the Client Liaison Officer, a trusted point of contact supporting our clients through education around 'Not-So-Tiny-Homes' on wheels (THOW) to the day they move in. This is a full-time position, though we're genuinely open to part-time for the right person. You'll work across our display house on Dairy Road, Fyshwick, from home, and at the occasional trade show, expo or market. Weekend events come up a few times a year, planned well in advance, with time in lieu or penalty rates in line with our policy.

Key responsibilities

• Answer the phone and be the warm first point of contact for enquiries by phone, email and CRM

• Book display visits and consultations, prepare quotes and sales documents, and keep records accurate

• Help prospective clients understand our homes, the options available, and what happens at each stage of the process

• Meet people face to face at the display house and at trade and market events around the region

• Pitch in on sales admin and help improve how we work as we grow

About you

• Genuine warmth with people, especially senior Australians and their families working through a significant decision together

• Strong written and spoken communication, and follow-through people can rely on

• Comfortable with CRMs and digital tools, or quick to pick them up

• Experience in sales, customer service or admin is valued, though we care more about how you are with people

• Curious about tiny homes, sustainable living, or how well-designed small spaces work

• A current driver's licence and willingness to travel occasionally for events

• Canberra-based as this role needs someone who can be at the display house regularly

About us

Adapt Homes designs and delivers high-quality Not-So-Tiny Houses on Wheels from our workshop and display house in Fyshwick. Our range runs from the 14m² Bilby to the 40m²+ Martin Bird and more exciting designs about to be launched. They are mobile, modular, or on ground and built to strike the balance between conventional and tiny-house living. We're a small, values-driven team. The people who come to us are often downsizing, helping a parent move closer, or finally building the life they've been planning for years.

Benefits

• Real flexibility — hours and working arrangements we'll shape around your life, not the other way around. Part-time is genuinely on the table

• Variety, not a desk — some days at the display house with clients in front of you, some at home getting through the detail, some at a market with a coffee in hand

• A small team where the work is visibly yours