Motor Claims Officer

A little about us

Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.

At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger: a Community which is connected and supported to make a difference, while having some fun along the way!

A little about the role

Based in Sydney and working as part of a national Claims team, you will manage claims from initial notification through to finalisation. You will support Members, Risk Account Managers, third parties and service providers while ensuring each claim is handled promptly, fairly and in line with the relevant Protection terms and company procedures.

You will review documentation, set and adjust reserves, appoint assessors, investigators and other service providers, process claim payments and take recovery action where appropriate. You will also keep Members and relevant parties informed, support complaints in line with internal dispute resolution requirements, and refer higher-value, discretionary, declined or questionable claims to the Claims Team Leader.

This full-time role offers the opportunity to apply your claims experience, judgement and service focus to help control claims costs, progress complex matters and deliver consistent outcomes for Members across Australia.

What you’ll bring

We’re looking for an experienced claims professional who can balance sound analysis and negotiation with accurate administration, responsive service and clear communication.

What’s essential

• Previous claims experience, with the ability to manage claims from initial advice through to finalisation.

• Excellent verbal and written communication skills and a demonstrated commitment to customer service.

• Strong analytical and negotiation skills, with the judgement to make prompt and fair decisions.

• A high level of accuracy and the ability to manage multiple tasks and deadlines.

• The initiative to work with minimal supervision while contributing effectively within a national team.

• A strong service orientation and the ability to maintain positive relationships with Members, colleagues and external parties.

Qualifications

A Tier 1 RG146 qualification is desirable but not essential.

A little on life at Capricorn

Joining our community is about more than just a job, so here’s what’s in it for you:

• Development opportunities - Your success is ours too. We provide training opportunities and development to give you the tools you need to grow.

• Paid parental leave - During life’s most important times, we support parents’ leave for both parents and their transition back to work.

• Get social - Our social calendar is full, with a range of virtual and face-to-face events to keep us connected.

• A cherry on top - Enjoy benefits our team actually use, including reward and recognition, wellness initiatives, additional leave purchase and more.

Sound like you’d be a good fit?

If you’re ready to bring your claims experience to a full-time Sydney-based role within a national team, we’d love to hear from you.

For further information, support with your application and details on Capricorn, please visit capricorn.coop/careers