Visitor Services Supervisor Part-time Permanent

Closes: 17 September 2026

Classification: Administrative Services Officer Class 3
Salary: $78,755 - $84,284 plus superannuation
Position No: 9026
Directorate: Cultural Facilities Corporation
Advertised (Gazettal date): 03 September 2026
Contact Officer: Garry Yu on garry.yu@act.gov.au or 02 6205 4851

Details: The Visitor Services Supervisor position in the Cultural Facilities Corporation is a unique and exciting role supporting arts and culture in the ACT. You will work across our arts, heritage and cultural facilities including Lanyon Homestead, Mugga Mugga Cottage, Calthorpes House, Albert Hall and Canberra Museum and Gallery, delivering a range of engaging programs, events and tours for the people of Canberra. This role suits an individual with experience in the arts and cultural sector who is looking for a stimulating workplace where each day is different to the next. The role is a mix of duties which keeps every day different and interesting:

*Supervising and training Visitor Services Officers and volunteers to provide excellent customer service and to deliver quality visitor experiences, including tours, education and public programs, and events. Implement and review operational procedures and processes.

*Delivery and supervision of museum tours, education, public programs and general front of house duties.

*Provision of administrative and logistic support for education, public programs, venue hire and events including set-up, pack down, catering arrangements, collecting visitor data, banking reconciliation and reporting. Assist with staff rostering.

*Oversee museum reception, retail and front-of-house operations, including ticket and retail sales and reconciliation, stocktake, stock orders and front of house and museum/gallery presentation.

We can offer you a friendly, creative inclusive workplace, surrounded by beautiful art, heritage locations, and the opportunity to contribute to the smooth running of the ACT’s most prominent cultural organisations.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/ Other Requirements:

• Experience working in ACT Government would be welcome but not essential.

• Must possess a current driver’s licence and be able to travel to all GMH sites including Lanyon Homestead, Mugga Mugga Cottage, Calthorpes House and Albert Hall.
• Must be available to work weekends, public holidays and after hours to support special events and programs.
• First Aid Certificate (or a willingness to obtain).
• Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - Apply for or renew a WWVP registration - Access Canberra

Note: This is a rostered shift work position of 26.125 hours per week. Salary will be pro rata @26.125 hrs.

How to Apply: Please provide:

1. A two-page pitch telling us what you would bring to our team addressing the “What you require” criteria in the Position Description.
2. A copy of your current curriculum vitae, and the contact details of two referees.

Applications should be submitted via the Apply Now Button Below.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

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