Service Advisor

About Us:
 
Harley Heaven Perth is Harley-Davidson's authorised motorcycle dealer in Midvale, Western Australia. Today, as part of Motorcycle Holdings, we are proud to be aligned with Australia's largest motorcycle retail group built on values of passion, integrity, and customer focus.
 
This partnership means more than just selling motorcycles it is about creating career pathways, fostering growth and development, and delivering exceptional customer experiences.
 
About the Role:
 
Reporting to the Service Manager, the Service Advisor is a key part of our service department and plays an essential role in ensuring every customer feels welcomed, informed and confident in our service process.
You will be the central point of contact for our customers coordinating bookings, preparing estimates, keeping customers updated, and ensuring each Harley-Davidson leaves our workshop with the highest level of care and attention.
 
Key Responsibilities:

• Greet customers warmly and manage service bookings.
• Prepare and explain repair estimates, costs and timeframes clearly.
• Accurately document customer concerns and service requirements.
• Monitor work-in-progress to ensure quality and timely completion.
• Assist with parts coordination and repair order accuracy.
• Support the Service Manager in maintaining a smooth, efficient department.

What We Are Looking For:

• Previous experience in an Advisor role or customer-facing workshop role (automotive, motorcycle or similar industry highly regarded).
• Strong organisational skills and attention to detail.
• Excellent communication skills with a friendly, professional approach.
• Confidence using computer systems and managing schedules.
• A genuine passion for delivering outstanding customer service.

What We Offer:

• A supportive and positive team culture.
• Ongoing training and professional development.
• Career progression opportunities within Motorcycle Holdings.

If you are highly organised, love working with people, and want to be part of a passionate team in a premium dealership environment, we would love to hear from you.
 
Apply today and join the team at Harley Heaven Perth.