Automation Specialist

Job Description:

7 automation specialists (mix of Merge and Maestro and maybe a bit of Ansible and working in with EIB)

Skills required:

• Node.js
• EJS
• APIs/Web Services
• MySQL
• MongoDB

Nice to have:

• PHP
• Python
• Postgres
• ITIL certified
• Appreciation of networks and IT stacks within Telstra and an appreciation of the assurance process, including alarming and monitoring systems.
• Good grasp of Linux based operating systems, and scripting languages

Responsibilities:

• Develop applications, APIs and workflow automation to test and diagnose customer services.
• Design solutions that are API and self serve focused.
• Assist Product Owners in the definition of user stories
• Determine how these user stories should be developed and size them in collaboration with the team
• Actively participate in team ceremonies and continuous improvement activities such as Sprint Planning, Daily Stand up, Backlog Refinement, Retrospectives and Sprint Reviews
• Responsible for writing code and ensuring its quality
• Perform production deployments and assist in the resolution of issues identified in post-deployment testing
• Provide production support in the production and pre-production environments, including after-hours production support.
• Identify technical debt and raise it with the Product Owner so that it is added to the backlog.
• Work with other DevOps Engineers to share knowledge on how to deliver more efficiently and effectively

Working with a multi-functional team to develop and deliver components to support a proactive, digital and automated customer support solution. The solution leverages applications currently available and under development to transform the way we support large government and enterprise customers. Automation work will predominantly focus on service assurance processes and activities but may expand to others including activation, change management and reporting. The solution needs to work efficiently in real-time and enable technology engineering teams, technical customer support teams and digital customer channels.