Listed 3 days ago

Service Manager

McIntosh and Son

Technicians

Location: Northam, WA
Type: Full-time

McIntosh & Son, Wongan Hills is seeking an experienced Service Manager to lead our Service team. Reporting to the Branch Manager, we are looking for a motivated and experienced leader who can drive workshop performanc…

About the role

McIntosh & Son, Wongan Hills is seeking an experienced Service Manager to lead our Service team. Reporting to the Branch Manager, we are looking for a motivated and experienced leader who can drive workshop performance, develop a high-performing team and deliver an outstanding customer experience. This is a key leadership role responsible for the overall performance of the Service Department. You'll oversee day-to-day workshop operations, coordinate workflow and resources, manage customer relationships and drive productivity, profitability, safety and continuous improvement.

Key Responsibilities

Lead, manage and develop the Service team, including Supervisors, Technicians and Apprentices
Oversee day-to-day workshop operations, job allocation, workflow and resource planning
Drive workshop productivity, labour recovery and profitability targets
Monitor job costing, timesheets, invoicing and departmental costs
Maintain strong relationships with customers and act as the primary contact for service enquiries and escalations
Work closely with Parts and Sales to ensure a seamless customer experience and efficient branch operations
Liaise with suppliers and OEMs regarding technical support and service requirements
Monitor service quality and minimise rework, waste and downtime
Ensure a safe, clean and organised workshop environment
Oversee training, development and performance of the Service team
Identify and implement continuous improvement opportunities
Ensure compliance with company, WHS and legislative requirements

About You

Trade qualified in Agricultural Machinery, Heavy Diesel, Automotive or a related mechanical trade
Proven experience in a Service Manager, Workshop Manager or similar leadership role
Strong leadership and people management skills
Excellent communication, organisational and planning skills
Strong commercial and financial acumen, including budgeting and cost control
A strong customer service focus and commitment to service excellence
Sound knowledge of workshop operations, machinery and service processes
Ability to manage multiple priorities in a fast-paced environment
Strong computer skills and the ability to use service management and business systems effectively
A current driver's licence is essential
Experience in the agricultural machinery, heavy equipment or related industries will be highly regarded

Benefits

Attractive remuneration package, including a competitive base rate + overtime
Company vehicle and phone
Permanent full-time position with a progressive national business
Housing available, with relocation assistance considered for the right candidate

What's Next?

If you're an experienced Service Manager or senior workshop leader looking for your next challenge, we'd like to hear from you. Update your CV and cover letter and apply today.

McIntosh & Son will commence shortlisting immediately and reserves the right to close this position at any time. Applicants must be able to demonstrate their Right to Work in Australia.

About Us

For more than 60 years, the McIntosh Group has set the benchmark in equipment management solutions, providing customers across Australia with unrivalled support in the agricultural and construction industries.

Having grown to employ over 650 people Australia-wide, our decision makers remain on the frontline, ensuring we continue to deliver and nurture our service-first culture.

Our aim is to build a continuously improving range of products and services that help our customers achieve their agronomic and financial objectives. In turn, this drives our business and creates opportunities for employee growth, resulting in recognition as both an employer and equipment supplier of choice.

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Service Manager

McIntosh and Son

Technicians

Location: Northam, WA
Type: Full-time

About the role

Key Responsibilities

Lead, manage and develop the Service team, including Supervisors, Technicians and Apprentices
Oversee day-to-day workshop operations, job allocation, workflow and resource planning
Drive workshop productivity, labour recovery and profitability targets
Monitor job costing, timesheets, invoicing and departmental costs
Maintain strong relationships with customers and act as the primary contact for service enquiries and escalations
Work closely with Parts and Sales to ensure a seamless customer experience and efficient branch operations
Liaise with suppliers and OEMs regarding technical support and service requirements
Monitor service quality and minimise rework, waste and downtime
Ensure a safe, clean and organised workshop environment
Oversee training, development and performance of the Service team
Identify and implement continuous improvement opportunities
Ensure compliance with company, WHS and legislative requirements

About You

Trade qualified in Agricultural Machinery, Heavy Diesel, Automotive or a related mechanical trade
Proven experience in a Service Manager, Workshop Manager or similar leadership role
Strong leadership and people management skills
Excellent communication, organisational and planning skills
Strong commercial and financial acumen, including budgeting and cost control
A strong customer service focus and commitment to service excellence
Sound knowledge of workshop operations, machinery and service processes
Ability to manage multiple priorities in a fast-paced environment
Strong computer skills and the ability to use service management and business systems effectively
A current driver's licence is essential
Experience in the agricultural machinery, heavy equipment or related industries will be highly regarded

Benefits

Attractive remuneration package, including a competitive base rate + overtime
Company vehicle and phone
Permanent full-time position with a progressive national business
Housing available, with relocation assistance considered for the right candidate

What's Next?

If you're an experienced Service Manager or senior workshop leader looking for your next challenge, we'd like to hear from you. Update your CV and cover letter and apply today.

McIntosh & Son will commence shortlisting immediately and reserves the right to close this position at any time. Applicants must be able to demonstrate their Right to Work in Australia.

About Us

Having grown to employ over 650 people Australia-wide, our decision makers remain on the frontline, ensuring we continue to deliver and nurture our service-first culture.

Your match

See how you fit

Scored against this job in seconds

Your account

Your profile and your match for this job appear right here.

By continuing you agree to our Terms and Privacy Policy.

Next step

Apply for this role

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