Concierge

About Auxus

Auxus is a premium concierge and workforce solutions business, and a proud member of the Glad Group. We deliver meaningful experiences for some of Australia's most respected organisations, partnering with government departments, corporate and commercial clients, and high-profile venues.

Behind every seamless experience is the Auxus team — bringing pride, expertise, consistency and attention to detail to every interaction. We hire with purpose, develop talents, and build careers that last.

Workplace Concierge
Auxus Pty Ltd

Location: Sydney, NSW
Category: Customer Service - Customer Facing (Office Administration & Customer Service)
Work Type: Full-time

Key Points

• Join a growing team with excellent career progression opportunities
• Full-time stability plus paid training & accreditation
• Premium, high-profile work environment

Primary Purpose

We are seeking experienced, customer-focused Workplace Concierges to join our Sydney Metro team across a range of premium workplace environments. As a key point of contact for staff, visitors and contractors, you will deliver a polished front-of-house experience while supporting the smooth and efficient operation of the workplace.

Snapshot of Your Day

• Deliver outstanding customer service by greeting and assisting employees, visitors, and contractors
• Proactively welcome all staff, visitors and contractors, ensuring correct access to the site
• Manage access cards, visitor and locker registers, key management and mail handling
• Respond to email enquiries and phone calls, action Service Now tickets accurately in a timely manner
• Assist with basic AV/IT troubleshooting, liaising with IT for more complex issues
• Conduct floor walks throughout the day, raising any cleanliness or facility concerns to maintain workplace standards
• Manage meeting room bookings and set up to be in ready-to-use conditions
• Monitor and restock stationery and kitchen supplies as needed
• Act as Emergency Warden and First Aider (secondary responder) as required

About You

• Desirable qualifications or experience in hospitality/customer service
• Strong organisational skills and the ability to multi-task
• Professional verbal and written communication skills
• The ability to work under pressure in a busy environment and meet deadlines
• Intermediate to advanced Microsoft Office skills, particularly Excel
• Strong time management and attention to detail
• A National Police Check, or willingness to obtain one
• Willingness to be trained as a First Aider and Emergency (Floor) Warden

Why Join Auxus

• Progressive career pathways, including team leader and precinct opportunities
• Uniform provided and a supportive local team
• Ongoing training and development, including first aid and emergency warden accreditation
• Supportive team environment backed by the Glad Group network
• Opportunity to work across a variety of high-profile government and corporate sites

We're looking for people who take pride in Creating Lasting Impressions Every Day and are committed to developing their skills and delivering exceptional service.