Operations Support Officer

The Opportunity

The Banyans is looking for an organised, people-focused Operations Support Officer to keep our residential and Health Plus day program services running smoothly. This is a hands-on role at the centre of our Guest Services team. You’ll own the scheduling, records, systems and logistics that let our clinical and guest-facing teams focus on what they do best: caring for our guests.

Working alongside the operations team, you’ll be a steady, dependable presence across a 7-day roster, sharing weekend coverage with a fellow Operations Support Officer.

What You’ll Do

Scheduling & Program Administration

• Manage day-to-day scheduling of guest programs; medical appointments, wellness sessions and therapeutic activities.
• Coordinate transport, tests and appointment logistics for guests.
• Support coach rostering to ensure smooth shift coverage.
• Handle routine intake and arrival logistics, escalating complex matters to the Guest Liaison.

Records, Documentation & Compliance

• Maintain guest records and program documentation to a high standard, in line with accreditation requirements (including NSQHS).
• Complete accurate incident reporting within required timeframes.
• Keep records and reporting up to date and properly filed.

Reporting & Systems

• Prepare reports and track key metrics for the leadership team.
• Maintain office systems including SharePoint and patient information management systems.
• Support leadership meetings; agendas, minutes and follow-up actions.

Guest Services & Communication

• Be a warm, professional first point of contact for guests, families and visitors.
• Support guest experience touchpoints and feedback collection.
• Communicate confidently and appropriately across written, verbal and virtual channels, while maintaining confidentiality at all times.

Logistics & Office Support

• Manage guest arrival and departure logistics.
• Handle post runs, filing, scanning and general office administration.
• Coordinate meeting logistics, room bookings and hospitality.

What You’ll Bring

• Minimum 2 years’ experience in an administrative role. Healthcare, hospitality or another client-facing environment is ideal.
• Strong organisational skills and sharp attention to detail.
• A proven ability to juggle competing priorities and deadlines.
• Confidence with Microsoft 365 (Word, Excel, Outlook, SharePoint) and a willingness to learn new systems.
• Excellent written and verbal communication skills.
• A proactive, positive approach to problem-solving.
• The ability to work independently and as part of a team, with compassion and confidentiality front of mind.

Desirable

• Experience in residential, clinic or inpatient healthcare services.
• Experience contributing to the development of administrative systems and processes.

What You’ll Need to Hold

• A Working with Children Blue Card (or willingness to obtain).
• A current C-class Motor Vehicle Licence and willingness to drive a Banyans vehicle.
• A First Aid Certificate including CPR (or willingness to obtain).
• Appointment may be subject to a Federal Police Clearance.

Required Application task: In order to be considered for the role, your attention to detail is a key consideration. Once you have applied, please send an email to operations@thebanyans.com.au titled “OSO Application”. In the email, explain what interests you about the role, and why you feel you would be a good fit. We look forward to hearing from you!