Support Officer - Financial Capabilities

Full-time position Maximum term until 30 September 2027 Location - Ceduna, SA About Red Cross Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity. About the role The Support Officer – Financial Capability (FC) is responsible for engaging individuals and families in Ceduna and the Far West to increase their financial literacy and money management skills through the provision of information, education and support.  Working with clients one-on-one and through the provision of group workshops to deliver education on household budgeting, home ownership and tenancy, managing paperwork, banking and consumer awareness. The role will work with clients who want to improve their money management skills or are recovering from financial difficulty and will help to empower them to make better decisions and build financial resilience. They are responsible for accurately recording program data and maintaining a high level of client confidentiality. What you will bring to the role: Demonstrated understanding of cultural diversity and ability to articulate and advocate that awareness and understanding to other Red Cross staff and stakeholders. Basic proficiency in MS Office or similar software and experience using databases. Familiarity with government and financial portals such as mygov, banking and Centrelink. Ability to work under general supervision, , autonomously and as part of a team within a matrix structure Sound knowledge and experience to deliver financial literacy information in culturally appropriate ways. Experience coordinating events and activities in community settings. Financial Literacy Education skillset CHCSS00077 or willingness to obtain. Benefits that act for you, while you act for humanity Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave. Life, Health & Wellbeing: You can access a paid ‘Me’ day just for you and a wide range of other paid leave options. You can also tap into specialist health and wellbeing advice. Career development: Access to ongoing learning, training, and development. Further information This role is covered by the Social, Community, Home Care and Disability Services Award - Level 3. For additional enquiries, please contact Kerry Robinson at kerobinson@redcross.org.au  for a confidential discussion. Please note, email is for enquiries only. Applications must be received online to be considered. Applications close: Tuesday,15 September 2026 While we appreciate the interest in our organisation, we will not be engaging with agencies or agency candidates for this position.