Amazon & Marketplace Operations Manager

About the role

UCC Australia is looking for a commercially minded, hands-on Amazon & B2C Websites and Marketplace Operations Manager to become the operational 2IC for Amazon, Shopify Stores and connected marketplace channels. You will manage the day-to-day operation of Amazon Vendor Central, Shopify stores, and connected marketplaces including Kogan, Everyday Market / Woolworths MarketPlus, JB Hi-Fi Marketplace, and Bunnings Marketplace. This role manages daily marketplace execution, prepares commercial recommendations, maintains catalogue, stock and order integrity, and implements approved channel decisions within clear guardrails.

Key responsibilities

• Manage Amazon Vendor Central and Seller Central day-to-day operations, keeping their commercial and fulfilment models separate and escalating material decisions

• Manage Amazon catalogue contributions, new-product listings, availability, listing issues, scorecards, cases, shortages, claims, remittances, and account-health exceptions

• Monitor Amazon Ads performance, budgets, search terms, and contribution after advertising

• Manage Shopify trading and catalogue operations across brand websites

• Maintain marketplace offer health across Kogan, Everyday Market / Woolworths MarketPlus, JB Hi-Fi, and Bunnings

• Conduct SKU and channel profitability analysis after GST, product cost, platform fees, freight, shipping recovery, promotions, returns, and advertising

• Manage listing content, images, attributes, variants, bundles, GTINs, categories, pricing, and stock accuracy

• Prepare weekly management reporting, action priorities, issue coordination, and commercial recommendations for approval

• Maintain operational continuity and documented routine decision-making when the function lead is unavailable

About you

• Hands-on ecommerce or marketplace experience with ownership of commercial and operational results

• Amazon Vendor Central or Seller Central experience

• Shopify and ecommerce trading experience

• Practical understanding of marketplace profitability, stock feeds, order SLAs, catalogue health, fulfilment, advertising, and customer outcomes

• Advanced Excel or equivalent analytical capability, with transparent calculations and clear assumptions

• Experience working across sales, warehouse, finance, customer service, marketing, brands, and technical partners

• Sound judgement around live changes, approvals, financial exposure, and marketplace risk

About us

UCC is an Australian distribution and brand-management business supporting major brands and retailers across Australia and New Zealand.