Specialist - Industrial IoT

Role : Field Service Support
Location : Palm Beach, LF
Years of experience : 5 to 7 years

Requirement Onsite support

Responsibilities
Serve as primary IT Point of Contact for expedited support and participate in Rapid Response Team triage and Daily Performance Meetings
Assist network support and infrastructure teams with troubleshooting and projects
Support Client SPOC with Reliability Calls for high priority tickets P1 P2 investigation and resolution
Aid local hardware support team with printers and shop floor peripherals
Coordinate application support incidents in the manufacturing plant
Act as a SPOC for BUIT Business Team Local support and external vendors
Resolve connection issues with weighing scales including MOXA replacements and network components
Collaborate with MLL Workstation engineering WESS team to resolve OS and workstation build issues
Test network connectivity changes including wireless and patching
Coordinate client application installations and ensure proper functioning
Liaise with equipment vendors for repair and maintenance
Provide initial troubleshooting for application issues and coordinate escalate to resolution
Support IQOQ testing and technical change control activities

Qualifications Skills
Minimum 5 years of experience in Site IT support and incident management
Proficient in ITIL process and Service Asset Management
GxP knowledge strongly desired
Knowledgeable in network infrastructure
Ability to work independently and provide off hours support
Strong multitasking and coordination skills

Preferred additional Skills
Pharma manufacturing experience with IT Infra knowledge
MES knowledge is an added advantage
Cross Team Dept Coordination
Familiarity with general Project Management principles
Knowledge of multiple Operating Systems DBs

Mandatory Skills : Shopfloor Field Support

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.