Hotel Manager | Brickfield Hospitality

Location: HAYMARKET, NSW

Salary: $80,001 - $100,000

Job Type: Permanent position | Full time position

• Oversee all aspects of daily operations across bar, dining, kitchen, gaming, and functions
• Coordinate service delivery to ensure a seamless and high-quality customer experience
• Monitor and maintain venue presentation, service standards, and operational procedures
• Conduct regular operational audits and implement continuous improvement initiatives

Customer Experience & Venue Performance

• Drive a high standard of customer service across all areas of the venue
• Respond to and act on customer feedback to improve service delivery
• Build strong relationships with patrons, corporate clients, and the local community

Functions & Events

• Oversee the planning and execution of functions and events, including corporate events, weddings, and major calendar events
• Ensure appropriate staffing, resources, and operational readiness for all events
• Work closely with customers and internal teams to deliver successful outcomes

Financial Management

• Manage and achieve financial targets including revenue, labour costs, and expenses
• Oversee purchasing, stock control, and cost management
• Monitor financial performance and implement strategies to improve profitability

People & Culture

• Lead, mentor, and develop a large, multi-disciplinary team
• Manage recruitment, onboarding, training, and performance management
• Prepare and manage staff rosters in line with operational needs and budgets
• Foster a positive and high-performing team culture

Compliance & Licensing

• Ensure full compliance with licensing laws, WHS, food safety, and industrial relations requirements
• Maintain RSA/RCG registers and incident reporting processes
• Act as the primary point of contact for regulatory authorities when required

Strategic & Business Planning

• Contribute to strategic planning and business improvement initiatives
• Identify opportunities to grow revenue and enhance operational efficiency
• Participate in management meetings and drive execution of business objectives

Skills, Knowledge & Experience

• Minimum 3 years’ experience in a senior hospitality management role within a multi-department venue
• Demonstrated experience managing high-volume food and beverage operations and events
• Strong financial and commercial acumen with experience managing budgets and KPIs
• Proven ability to lead and develop large teams
• Solid understanding of licensing, WHS, and employment obligations within hospitality
• Strong communication and stakeholder management skills
• Proficiency in Microsoft Office and hospitality systems

Qualifications & Certifications

• Current RSA and RCG Competency Card
• Current

First Aid Certificate Employment Type: Full-Time Salary range: $80,000 – $85,000 + Super