SALES OFFICE ADMINISTRATOR

This role is 25-35 hours per week (5-6 hours per day).

We’re looking for an organised, proactive and personable Sales Office Administrator to support the day-to-day running of our sales team at The Grifter Brewing Co.

This is a hands-on role sitting at the centre of Sales, Logistics, Accounts and Marketing. You’ll help keep customer orders moving, information accurate and communication flowing between the different parts of the business.

The right person will be highly organised, confident communicating with customers and the wider team, and comfortable working across multiple systems and priorities. Most importantly, we’re looking for someone who takes ownership, shows initiative and enjoys finding solutions.

Key Responsibilities

• Processing and invoicing sales orders accurately and efficiently.

• Managing incoming customer enquiries via phone and email and ensuring they are followed through to resolution.

• Working closely with the sales team to understand specific customer requirements, account priorities and day-to-day sales activity.

• Communicating with our Logistics team to coordinate orders and deliveries.Liaising with third-party freight and delivery partners, including 3PL, to track deliveries and resolve freight issues.

• Working closely with Accounts on customer accounts, invoicing, credits, pricing and other sales-related administration.

• Communicating with Marketing around customer campaigns, promotions, assets and merchandise

• Maintaining accurate product, order and account information across our systems.

• Understanding and maintaining ordering sheets and internal processes.

• Assisting with weekly sales reporting, data entry and general sales administration.

• Helping coordinate promotional stock, merchandise and other requirements for customer accounts where needed.

• Identifying opportunities to improve administrative processes and make the sales team more efficient.

• Showing initiative when problems arise and taking ownership of finding a solution.

About You

You’re someone who is naturally organised, enjoys helping people and takes pride in getting things done properly. You’re comfortable working in a busy environment where priorities can change, and you can confidently communicate with customers, sales reps and different departments across the business.

You’ll bring:

• At least 1 year of experience in office administration, sales administration, customer service or a similar role.

• Excellent verbal and written communication skills.

• Strong organisational, prioritisation and time-management skills.

• High attention to detail, particularly when processing orders, invoices and customer information.

• Confidence managing multiple tasks and competing priorities.

• A proactive, solutions-focused approach — you don’t just identify a problem, you help work out how to fix it.

• A professional, friendly and confident phone manner.

• The ability to work independently while being a collaborative member of a small team.

• Confidence learning and working across different business systems and processes.

• Experience with Google Workspace, Gmail and Google Sheets.

• Experience with XERO, Carton Cloud and Notion  is highly regarded.

• Experience within beer, hospitality, FMCG, distribution or logistics would be highly regarded.

What Success Looks Like

Orders are processed correctly and on time, customers receive quick and helpful responses, the sales team has accurate information at their fingertips, and communication between Sales, Logistics, Accounts and Marketing runs smoothly.

You’ll become the person who helps keep the sales office organised and moving, freeing the sales team up to spend more time with customers and growing accounts, while knowing the administration behind them is being looked after.

Only successful candidates will be contacted.

TGBC is committed to creating a diverse and inclusive environment, where all employees feel a sense of belonging. We welcome you to apply for this role if you also share this value, and we will consider applications without regard to ethnicity, gender identification, religion, sexual orientation, disability, or age.

If this sounds like you, please submit your CV and a cover letter explaining why you want to work with The Grifter Brewing Co.

Applications close September 20th, 2026.

Cheers, TGBC.