Operations Administrator

Working closely with the CEO and senior team, you’ll be at the heart of the organisation—providing high-level executive support while also contributing to engaging industry events, communications, stakeholder relationships and the smooth day-to-day running of the office. No two days will be the same, with opportunities to coordinate high-profile events, work with members, government and industry leaders, develop engaging digital content, manage competing priorities and take ownership of a diverse range of projects. We’re looking for someone with exceptional attention to detail, strong communication and organisational skills, sound judgement and discretion, and a genuine “can-do” attitude. If you thrive in a fast-paced environment, enjoy variety, love making things happen and want a role where your contribution is visible and valued, this could be the perfect opportunity for you.

Duties include:

Executive Assistance – Support the Chief Executive Officer (CEO)

• Provide executive and administrative support to the Chief Executive Officer (CEO), including diary, meeting and travel management.

• Coordinate appointments, meetings, briefing materials, correspondence, presentations and reports.

• Arrange travel, accommodation, itineraries and associated logistics.

• Liaise with members, government, industry and other stakeholders on behalf of the CEO.

• Maintain confidentiality and exercise discretion in handling sensitive information.

• Provide follow-up and coordination of actions arising from meetings and priorities.

• Provide executive assistance as directed by the CEO.

Events – Under the direction of the National Events Manager

• Assist with coordination of BIC events, including ministerial lunches and dinners, conferences, summits, forums, workshops, webinars, expos and other industry functions.

• Coordinate event materials and communication including eDMs, invitations, run sheets, registrations and RSVPs.

• Support event logistics, including venues, catering, accommodation, transport, AV and suppliers.

• Liaise with speakers, sponsors, members, venues and suppliers to ensure successful event delivery.

• Provide on-site event support and assist with post-event follow-up and reporting.

• Be available to work outside normal business hours and travel when required for events.

Communications – Under the direction of the National Communications Manager

• Assist with managing BIC’s digital presence, including website and social media content.

• Create and coordinate engaging content to promote BIC’s activities, events and initiatives.

• Monitor social media, respond to enquiries and maintain professional stakeholder engagement.

• Monitor and analyse digital and media activity, providing insights to improve engagement and reach.

• Support consistent branding, messaging and visual identity across all communications.

• Assist with communications materials, including correspondence, presentations, reports and promotional content.

• Support relationships with members, industry partners, government agencies and media.

Office Management & Administration

• Provide day-to-day office management and administrative support to ensure the efficient operation of BIC.

• Coordinate office facilities, supplies, equipment, IT, suppliers and service providers.

• Manage correspondence, records, databases, filing systems, calendars and general office documentation.

• Maintain a professional, organised and welcoming office environment.

• Provide general administrative and operational support, including ad hoc projects as required.

Personal Attributes

• Right to work in Australia

• Good interpersonal skills and confidence dealing with different stakeholders

• Ability to work both in a team and independently, taking responsibility for your own workload

• High attention to detail, strong organisational skills and ability to manage time and conflicting deadlines efficiently

• Confidence using MS office (Outlook, Word, Excel and Teams)

• A proactive, hands-on approach and willingness to take ownership with a strong “can-do” attitude

Desirable experience (but not essential)

• Events Air or other event software

• Glue up or experience using other CRMs

• CANVA or Adobe creative suite

• Other Microsoft software (PowerPoint and Planner)

• Survey Monkey, Campaign Monitor or similar software

• Hootsuite, Sprout, Buffer or other social media scheduling software

Any further queries in relation to the role can be directed to the Glen Bortolin, National Operations and Policy Manager on *************@bic.asn.au or 0418 151 ***