Claims Eligibility Advisor (Fixed Term - 12 months)

Salary: $82,349 - $94,376 p.a. plus superannuation

Tenure: Fixed Term – 12 months

Location: Spring Street Office

The Role

The Claims Eligibility Advisor will manage all new claims through the initial liability process from day of claim lodgement through to day 28 liability decision from the claims agent. The role will obtain and provide all relevant information to assist the claims agent in making their liability determination.

Functional Accountabilities:

• Communicate verbally, including face to face and in writing with key stakeholders in the assessment of liability for new claims

• Obtain all relevant information required to provide advice to the claims agent regarding liability for new claims

• Assess new claims and make recommendations to the claims agents, as appropriate, concerning FRV's liability and risk, including consulting with managers regarding claims subject to factual or potential disputes and claims requiring further medical investigations

• Obtain internal documentation to assist with claim determination as well as prepare and provide other claims information to the Workcover agent for initial assessment of liability.

The Team

The Commissioner's Office is responsible for all aspects of the work of Fire Rescue Victoria, including the health safety and wellbeing of all staff, Government liaison on any matters that relate to FRV, performance monitoring and assurance activities and specialist practise leadership including PFAS.

What’s in it for you

We strive to create a high-quality working life for our community of valued employees.   

Working with us provides:

• Access to Rostered Day/s Off

• Flexible work arrangements may be available

• Uniquely rewarding work in the service of the Victorian community

• Career and professional development

• Enterprise Agreement salary increases

• Salary sacrifice options (ie. novated lease or superannuation)

• An unrivalled suite of physical and mental health and wellbeing support services

• Access to an annual sports voucher

• Discounted Health Insurance

• Corporate Clothing Allowance (conditions apply)

• Free access to gym facilities

• Close to Public Transport (Parliament Station)

 What you will need to Succeed

To be successful in this position, you will have:

• An industry related qualification or equivalent practical experience in the assessment and management of workers compensation claims - essential

• Diploma/certificate in Business Administration, Human Resources, OHS or Project Management - desirable

• Experience in an eligibility role within a claims agent or self-insurance would be highly advantageous

• Experience and ability in interpreting and applying policy, procedure, regulations and legislation

• Excellent interpersonal skills with demonstrated ability to build relationships and negotiate/influence the actions and attitudes of external and internal stakeholders

• Demonstrated ability to work effectively both autonomously and within a team environment.

About Fire Rescue Victoria (FRV)

Fire Rescue Victoria (FRV) is a modern fire and rescue service dedicated to meeting the needs of twenty-first century Victoria. With a workforce of over 4,500 highly committed employees, FRV serves and protects communities across Melbourne and Victoria’s major regional centres.

In delivering this service, we are guided by our core values of teamwork, integrity, respect and accountability. These values underpin everything we do and shape our organisational culture. We are seeking candidates who are committed to embodying these principles in their work and behaviours.

FRV is an inclusive employer and encourages applications from people of all backgrounds, including individuals of all ages, genders, cultural and linguistic backgrounds, religious beliefs, Aboriginal and Torres Strait Islander peoples, people with disability, and people of diverse gender identities and sexualities. 

How to Apply

Please apply via Seek by submitting both a tailored cover letter and resume addressing the qualifications and work experience criteria listed here. 

Applications will be reviewed when received and suitable candidates will be contacted for interview at that time.  You are encouraged to apply early to ensure you don’t miss this opportunity.

If you require any further information, please contact Amelia Mazzotta, Recruitment Business Partner at ••••@frv.vic.gov.au

Important Information

FRV’s standard practice is to appoint at the base of the salary range, however consideration will be given to an above base salary within the advertised range based on the successful candidate’s skills and experience.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa to apply for this position.