Medical Receptionist & Patient Services Coordinator

Nuevo Medical is seeking experienced and highly personable Medical Receptionists & Patient Services Coordinators to join the founding administration team at our new multidisciplinary medical centre in Bundall.

This is more than a traditional reception role. Our administration team will support patients throughout their entire journey, from the first phone call and appointment booking through arrival, billing, referrals, clinical administration, follow-up and coordination between services.

We are recruiting across General Practice, Cardiology and Allied Health. Team members may initially work primarily within one clinical area, depending on their experience and interests, while developing the skills to support the broader Nuevo Medical administration team.

The role is suited to people who enjoy being part of a busy clinical environment, take ownership of patient needs and understand the importance of creating a professional, organised and welcoming experience.

• Welcoming patients and managing check-in and check-out

• Telephone, appointment and diary management

• Medicare, private billing and payment processing

• Receiving and processing referrals

• Patient recalls, follow-up and appointment coordination

• Managing clinical correspondence and administrative documentation

• Supporting GPs, Cardiologists, Specialists and Allied Health practitioners

• Helping coordinate patients between different services within Nuevo Medical

• Maintaining accurate patient information and records

• Supporting efficient clinic flow and practitioner schedules

• Responding to patient enquiries and helping organise the next step in their care

• General medical administration and team support

• Contributing to a consistent and high-quality patient experience across the centre

For team members primarily supporting Cardiology, responsibilities may also include cardiac testing bookings, specialist referrals, hospital procedure administration, preparation of clinic lists and direct administrative support to Cardiologists.

For team members primarily supporting General Practice or Allied Health, responsibilities may include recalls, care coordination, treatment-room administration, Allied Health bookings and internal referral pathways.

We are looking for people who are professional, organised and naturally good with patients.

You will ideally have:

• Previous experience in medical reception, medical administration, General Practice, specialist practice, hospital administration or Allied Health

• Excellent verbal and written communication skills

• A warm, confident and professional manner

• Strong attention to detail and accuracy

• The ability to manage competing priorities in a busy healthcare environment

• Confidence using practice management systems and general office technology

• Strong organisational and follow-up skills

• The ability to work independently while contributing to a broader team

• A proactive approach to solving problems and assisting patients

• A genuine commitment to providing an exceptional patient experience

Experience with Medicare billing, referrals, appointment management, specialist administration or clinical correspondence will be highly regarded.

Most importantly, we are looking for people who take ownership. Where possible, our aim is for patients to leave Nuevo knowing what happens next, rather than being passed from one person or department to another.

• Join the founding administration team of a new multidisciplinary medical centre

• Work across General Practice, Cardiology, Specialist Medicine and Allied Health

• Be part of an administration model designed around the complete patient journey

• Work directly alongside doctors, specialists and Allied Health practitioners

• Develop broad medical administration skills rather than being limited to a single reception function

• Opportunities to grow into more senior coordination and administration roles as Nuevo Medical expands

• Purpose-built, premium clinical environment

• Supportive and collaborative team culture

• Competitive hourly remuneration

Nuevo Medical is building a multidisciplinary model of healthcare centred around coordinated patient journeys, prevention, early intervention, rehabilitation and long-term health.

Our Bundall centre brings together General Practice, Cardiology, Specialist Medicine, Allied Health and diagnostic services within one healthcare environment.

The model is designed so patients can move between services in a coordinated way, with clinicians and administration teams working together rather than operating as separate practices under the same roof.

Our administration team is central to making that model work. They help connect patients, clinicians and services, ensure the next step in a patient's care is organised wherever possible, and create the professional and welcoming experience we want Nuevo Medical to be known for.

I think this version is materially stronger because it sells career breadth, founding-team status and the coordinated-care model, rather than simply listing reception duties.