Front Office Coordinator/ Assistant Manager – Wollongong

About Nova

At Nova Dental Group, we’re passionate about changing lives through exceptional dental care.

Our clinics are patient-focused, fast-paced and driven by a commitment to delivering an outstanding experience at every stage of the patient journey. We believe in creating a supportive environment where our teams can grow, take ownership and make a genuine difference.

We are now looking for a confident and experienced Front Office Coordinator/ Assistant Manager to play a key role in the day-to-day running of one of our busy clinics.

The Role

This is a hands-on operational role for someone who enjoys being at the centre of a busy clinic.

You’ll take ownership of the daily workflow, ensuring the front office and clinical teams are working together efficiently and that patients, providers and staff are set up for a successful day.

Working closely with the Multi-Site Practice Manager, you’ll be the key operational point of contact within the clinic, managing day-to-day priorities, coordinating the team and escalating any risks, staffing gaps or operational issues as required.

Your responsibilities will include:

• Managing the daily appointment book and supporting efficient patient flow
• Ensuring patients, clinicians and treatment rooms are prepared for the day
• Coordinating between the front office and clinical teams
• Supporting providers to maintain efficient and on-time schedules
• Leading daily team huddles and coordinating workflow throughout the day
• Providing day-to-day direction and support to reception and clinical support staff
• Monitoring rosters, attendance and staffing coverage
• Escalating staffing or operational concerns to the Multi-Site Practice Manager
• Supporting onboarding and development of new team members
• Managing consumable ordering, stock levels and inventory
• Maintaining cost discipline and identifying unnecessary expenses
• Supporting treatment scheduling, surgery logistics and clinical coordination
• Ensuring the team follows Nova’s policies, procedures and operational standards
• Maintaining accurate documentation and supporting compliance and audit readiness
• Helping to create a positive, professional and collaborative team culture

This role is ideal for someone who enjoys taking ownership, solving problems and keeping a busy clinic running smoothly.

About You

To be successful in this role, you’ll ideally have:

• Previous dental reception or senior dental administration experience
• A strong understanding of dental practice operations and patient flow
• Experience coordinating schedules and managing busy appointment books
• Leadership, team coordination or supervisory experience
• Excellent organisational and time management skills
• The confidence to make decisions and resolve operational issues
• Strong communication and interpersonal skills
• Experience with dental practice management software, ideally CareStack
• A proactive approach with a strong sense of accountability

Most importantly, you’ll be someone who can confidently take ownership of the day-to-day operations of a clinic while supporting your team and maintaining an exceptional patient experience.

Apply

If you’re an experienced dental administrator or Front Office Coordinator ready to take the next step into clinic leadership, we’d love to hear from you. Apply online now to join Nova Dental Group and become an integral part of a team making a real difference to our patients every day.