Operations Support Manager

Operations Support Manager

Hop Products Australia (HPA) is Australia’s largest hop producer; growing, processing and packaging hops for brewers around the world.

About the role

We are seeking a highly organised and proactive Operations Support Manager to coordinate the day-to-day administrative and operational support functions of our Victorian farming and processing operations.

Reporting to the Farm Manager and leading a small administrative team, you will provide critical support to the Farm Manager, Processing Facility Manager and General Manager Operations. Acting as a central point of communication across the business, you will play a pivotal role in ensuring our operations run efficiently, safely and compliantly.

This is a full-time, site-based position located my Myrtleford Victoria.

Responsibilities include

• Lead and support a small administration team, ensuring efficient delivery of operational and administrative support services across the Victorian farming and processing operations.
• Provide high-level operational support to the Farm Manager, Processing Facility Manager and General Manager Operations, assisting in the coordination of day-to-day business activities and priorities.
• Act as a central point of communication between management, employees, contractors, suppliers and other key stakeholders.
• Collate, verify and analyse operational and production data to support reporting, continuous improvement and business decision making.
• Support operational teams to maintain compliance with company procedures, management systems and reporting requirements by monitoring records, identifying gaps and following up corrective actions.
• Coordinate office administration, procurement activities and contractor compliance requirements, including onboarding documentation, licences and insurances.
• Lead seasonal workforce administration activities, including recruitment coordination, onboarding and employee record management.
• Maintain HR and payroll information within Employment Hero, provide payroll administration support and coordinate workers compensation and Return to Work activities.
• Facilitate and participate in audits, meetings, investigations and continuous improvement initiatives across safety, quality and operational management systems.

About you

You are an organised professional who enjoys balancing administration, people support and operational coordination. You thrive in a fast-paced environment, enjoy problem solving and take pride in delivering efficient and accurate outcomes.

Other key attributes are:

• Demonstrated leadership or supervisory experience, with the ability to coordinate and support a small team.
• Ability to collate, analyse and present operational data in a meaningful way to support business decisions.
• Ability to work collaboratively with managers and employees to review processes, identify gaps and implement practical improvements.
• Strong organisational and time management skills with the ability to manage competing priorities.
• Strong organisational and time management skills with the ability to manage competing priorities.
• Strong computer skills, particularly in Microsoft Office applications.
• Experience within agriculture, manufacturing, food production or a related operational environment is desirable but not essential.

How to Apply

If you enjoy keeping a busy office running smoothly and supporting people to do their best work, we’d love to hear from you. Click on the apply button, attach your resume and brief cover letter, and answer the screening questions to ensure your application can be considered.

For further information, please contact Jess Monshing, HR & Safety Manager jess.monshing@hops.com.au