Customer Service Consultant

About the role

We are looking for fun, outgoing, and dedicated individuals to join our team of customer service consultants. Located at our Banksmeadow Contact Centre, where every interaction is an opportunity to connect with our customers.

In this role, you will be responsible for handling inbound customer interactions via phone, email, and chat. Training will be provided to ensure your success and confidence in the role. Upon completion of the probation period, this role will transition to a hybrid model, with four days in the office and one day working from home.

Key responsibilities

• Address all customer queries promptly and professionally

• Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations

• Hold a conversation while managing multiple tasks in this fast-paced role

• Educate customers on how to use self-service platforms effectively

• Utilise CRM systems to accurately capture customer data and service requests

About you

• Skillful communicator with a knack for adapting your style to different customer personalities and situations

• Strong teamwork capabilities

• Comfortable with technology and adept at solving problems on-the-fly

• Able to effortlessly multi-task across various systems