Performance Chapter Lead - Strategy & Performance

See yourself in our team

Business Banking offer a complete range of transaction, lending and trading solutions, along with tailored offerings for over 1 million small and medium businesses, regional and agribusinesses, and mid-to-large corporates.

Everyday Business Banking helps customers "pay and get paid" through market-leading products and propositions including deposit and transaction products, merchant solutions, and the management of the business customer lifecycle. This is an exciting time to join us and be part of our journey.

As a Performance Chapter Lead, you will operate at the intersection of strategy, performance, and execution. Working closely with senior leaders, you will help shape the strategic agenda, drive prioritisation and delivery discipline, and ensure the organisation remains focused on the outcomes that matter most to customers and the business.

This role goes beyond planning and performance management. We are looking for someone who brings curiosity, fresh thinking, and an external perspective. Someone who can challenge conventional approaches, draw on leading practices from across industries, and help continually raise the bar on how we plan, prioritise and execute.

You will play a critical role in helping leaders navigate complexity, make strategic trade-offs, improve organisational effectiveness, and build world-class execution disciplines that accelerate business outcomes.

Do work that matters

In this role, you will partner closely with the Domain Lead (EGM), Crew Leads and Crew Technology Leads (GMs) as a trusted adviser, providing insight, challenge and decision support to help leaders make informed prioritisation, investment and delivery decisions. You will help leaders make better decisions by bringing together strategic insight, performance analysis and a deep understanding of organisational priorities.

Working alongside the Executive Advisor and Domain Leadership Team, you will help shape and operationalise the domain's strategic agenda, ensuring strategic priorities translate into clear plans, measurable outcomes and disciplined execution.

You will also contribute to the broader Performance Chapter by building capability, sharing best practice and uplifting performance maturity across Business Banking.

More specifically you will

• Partner with Domain leadership to translate strategic priorities into actionable plans and measurable outcomes. Act as a strategic thought partner to leadership, helping shape priorities, challenge assumptions and drive clearer decision-making.
• Lead annual and quarterly planning processes, ensuring alignment between strategic objectives, customer outcomes and delivery plans.
• Facilitate prioritisation and trade-off discussions, helping leadership focus on the highest value opportunities.
• Drive the definition, refinement and tracking of Objectives and Key Results (OKRs), ensuring outcomes remain measurable and aligned to strategic intent.
• Provide insight-led performance management, identifying risks, opportunities, dependencies and interventions required to improve outcomes.
• Bring external perspectives and leading practices from inside and outside financial services to evolve performance, planning and execution disciplines.
• Support investment and prioritisation decisions through analysis, strategic insight and commercial judgement.
• Foster alignment across teams by improving transparency, communication and coordination.
• Drive governance and reporting activities, providing meaningful insights that support effective decision-making.
• Champion ways of working and support the successful execution of quarterly planning and prioritisation cycles.
• Lead initiatives that improve planning quality, performance maturity and organisational effectiveness.
• Contribute to the ongoing development and capability uplift of the Performance Chapter.

We're interested in hearing from people who:

• Have experience in strategy consulting, corporate strategy, business performance, transformation, portfolio management, CEO Office, or similar roles within complex organisations.
• Are strategic thinkers who can connect long-term objectives with practical execution and delivery.
• Bring curiosity, intellectual rigour and a strong external perspective on leading performance and execution practices.
• Have experience partnering with senior leaders as a trusted adviser and thought partner.
• Can navigate ambiguity and bring structure, clarity and focus to complex challenges.
• Have strong facilitation and stakeholder management skills, including the ability to influence and challenge constructively.
• Have experience leading planning, prioritisation and performance management processes in complex environments.
• Are customer-obsessed and able to connect customer outcomes with business priorities and investment decisions.
• Have strong written and verbal communication skills and can distil complex information into actionable insights.
• Demonstrate commercial acumen and sound judgement when balancing competing priorities and trade-offs.
• Are outcomes-focused and passionate about continuous improvement.