Senior Policy Officer

Senior Policy Officer

• Role Title : Senior Policy Officer
• Employment type: Ongoing opportunity
• Clerk Grade 9/10,Salary range $133,348 - $146,945 base plus super and leave loading 
• Location: Sydney or Gosford with hybrid working arrangements in NSW

About Us:

This is an opportunity to contribute to reforms that use NSW Government purchasing settings to support better digital services and broader social and economic outcomes for NSW.
Digital Strategy, Sourcing and Assurance in the Department of Customer Service supports the policy, guidance and governance settings that shape how agencies engage with ICT and digital suppliers. The team works to make these settings clearer, more effective and better aligned to all-of-government priorities, including ICT and digital policy priorities, responsible supplier engagement and public value.

Your responsibilities will include:

• Developing evidence-based policy advice that supports digital reform, responsible supplier engagement and broader public value outcomes.
  
• Supporting reforms that improve how government uses ICT and digital purchasing settings to promote consistent, effective and outcome-focused delivery.
  
• Preparing clear guidance, briefings, correspondence and decision material for a range of audiences.
  
• Building and maintaining relationships with agencies, suppliers and internal stakeholders to support consistent application of policy and guidance.
  
• Undertaking research and analysis to identify risks, issues and opportunities for improvement.
  
• Contributing to team planning, project delivery and continuous improvement in a changing digital policy and reform environment.
  

About you:

We are looking for a policy professional with strong analytical, written communication and stakeholder engagement skills. You will be able to work with complexity, exercise sound judgement and prepare clear, practical advice for senior decision-makers.

To be successful in this role, you will bring:

• Experience in policy development, implementation, governance, reform delivery or related public policy work.
  
• Strong research, analysis and written communication skills, with attention to detail.
  
• Ability to build collaborative relationships with internal and external stakeholders.
  
• Initiative, sound judgement and the ability to manage competing priorities.
  
• An interest in digital reform, public value and all-of-government policy implementation.

To apply:

Please attach your resume and a cover letter of no more than two pages outlining your motivation for applying and your relevant skills and experience.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

For more information about the role, please contact Georgina Gold, Policy Manager, Digital Strategy, Sourcing and Assurance, Department of Customer Service on Georgina.gold@customerservice.nsw.gov.au.
For enquiries relating to the recruitment process, please contact Sujatha Sankaran Kutty at Sujatha.Sankarankutty@customerswervice.nsw.gov.au 

Salary Grade 09/10, with the base salary for this role starting at base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Sujatha Sankarankutty via Sujatha.Sankarankutty@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.     

Closing Date: Tuesday, 15th SEP 2026 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process