Technician – Electrical Field Service

Being part of Cummins means working alongside today’s most innovative thinkers to solve the world’s toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.

We are looking for a talented Electrical Field Service Technician to join our Power Generation Team in Perth.

In this role, you will make an impact in the following ways:
• Apply documented procedures and policies to complete diagnostics, repairs, and scheduled maintenance on power generation equipment in field-based environments, including preparing required parts and tools.
• Perform on-site disassembly, inspection, and reassembly of power generation systems.
• Assist with completing required documentation, such as work completed reports, time sheets, warranty claims, and quality forms via handwritten forms or business system input screens.
• Complete training in line with skill and business requirements.
• Maintain tools, service vehicles, and work areas to ensure cleanliness and proper operation.
• Ensure adherence to all relevant Health, Safety, and Environmental policies, procedures, and legislation while working on customer sites, and report any issues/incidents to their supervisor.

To be successful in this role you will need the following:
• Effective communication and accountability when working autonomously in the field.
• Strong problem-solving ability with nimble learning and planning skills.
• Commitment to health and safety in dynamic site environments.
• Proficiency in electrical diagnostics and electronic service tools.
• Knowledge of power generation systems, electrical fault finding, and product repair.
• Experience in service documentation, customer interaction, and technical escalation.
• Recognise the value of diverse perspectives.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Competencies: 
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Develops talent - Developing people to meet both their career goals and the organization’s goals.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. 

Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.

Power Generation Systems Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; interprets and analyzes Power Generation system operation and integration (switch gear, power system controls, uninterruptable power supply, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.

Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. 

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization. 

Education, Licenses, Certifications: 
Apprentice Certified Power Generation/ Electrical Technician (Preferred)
Vocational diploma from relevant technical institution 
Current relevant electrical certification 
Locally valid driving permit
This position may require licensing for compliance with export controls or sanctions regulations. 

Experience: 
Basic level field service work experience
Intermediate level knowledge of and/or experience with of power generation products
High Voltage/ Low Voltage experience
Customer service experience

A Grade electrical license essential