Case Manager

• Permanent Full Time Contract
• Location: Kariyarra (South Hedland) WA 6722
• $81,903 + super + NFP salary packaging benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all.
Find out more about us and our purpose.

Your Opportunity
As a Case Manager with the Safe Steps Service in South Hedland, you will support children, young people and families impacted by family and domestic violence, helping them navigate challenges, strengthen their wellbeing and build safer futures. Through compassionate, trauma informed and culturally responsive practice, you will provide practical support, advocacy and tailored case management that empowers clients to achieve their goals and increase their safety.

Embedded within the local community, this role offers the opportunity to build meaningful relationships with young people aged 12 to 25 and their families, delivering support across office, outreach and community settings. Working alongside experienced colleagues and community partners, you will help connect clients with the services, resources and opportunities they need to heal, grow and thrive.

This is a rewarding opportunity for someone who is passionate about making a genuine difference, enjoys working autonomously while remaining connected to a supportive team, and is committed to creating positive outcomes for young people and families across the Pilbara.

Your Key Responsibilities

• Provide trauma‑informed, culturally safe, non‑clinical psychosocial support to children and young people aged 12-25 years who are experiencing or have been exposed to family and domestic violence.
• Deliver end‑to‑end case management, including intake, assessment of suitability, development of holistic and strength‑based case plans, and regular review of progress against goals.
• Maintain an active caseload of approximately 15-20 clients, providing one‑to‑one support for up to 12 months or longer where required.
• Develop, implement and regularly review individualised case management and safety plans in collaboration with clients and their families.
• Conduct home visits, office‑based appointments and outreach in community‑based safe spaces, ensuring client safety and wellbeing at all times.
• Provide advocacy and practical assistance, including support with forms and applications (e.g. housing, Centrelink, Medicare), and referral to appropriate internal and external services.
• Maintain accurate, timely and confidential client records, including case notes, data entry, reports, statistics, safety plans and case management documentation, in line with organisational and legislative requirements.

Requirements for Success

• A Cert IV or willingness to obtain in Social Work, Social Welfare, Youth Work, Community Services or a related discipline, or equivalent demonstrated experience; disability case management experience will be considered.
• A minimum of one year's experience in family and domestic violence, youth work or community‑based case management, with demonstrated ability to support people with complex needs.
• Strong understanding of trauma‑informed care, child and adolescent development, and child and youth safe practices, with the ability to apply these in practice.
• Demonstrated knowledge of Aboriginal cultures, communities and protocols, with the ability to work respectfully and effectively with Aboriginal young people and families; Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply.
• Well‑developed communication, interpersonal and engagement skills, with the ability to adapt communication to suit diverse audiences, including CALD communities.
• Strong organisational, time‑management and administrative skills, including report writing, data collection and use of client management systems.
• Proven ability to work both autonomously and collaboratively within a multidisciplinary team, demonstrating resilience, initiative, sound judgement and confidence in navigating ambiguity and complexity.
• First Aid & CPR Certificate is required.
• Full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits
To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including Mission Australia Thank You Day & Work Anniversary Day off
• Pilbara Remote Benefits include:
• * Additional $1,000 each year to assist with cost of living in a remote area
  * 5 weeks Annual leave
  * Access to up to 5 additional days Personal/Carers leave each year
  * Rental Assistance of up to $200 per week
  * Relocation allowance of $1,500 to assist in moving to the area

Our Culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email ••••@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at ••••@missionaustralia.com.au

Find out more about a career with Mission Australia.

How To Apply
Click 'Apply' and send your application today!
As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you