Client Services Officer - Mackay – Regional Accounting Firm

CLIENT SERVICES OFFICER - MACKAY – REGIONAL ACCOUNTING FIRM (JOB ID 823) 

• Looking for a front office role where you can genuinely be the face of a professional, supportive team? 

• Ready to step into a role where your organisational and people skills are genuinely valued? 

Our client is seeking an enthusiastic and personable client services officer to join their Mackay office. This is a key front-facing role where you’ll be the first point of contact for clients while also providing essential administrative support to a busy and collaborative team of Partners, Accountants and support staff. 

The Role:  

• Take ownership of front office operations and overall client experience  

• Welcome clients with professionalism, warmth and a high level of service  

• Manage appointments, phone calls, emails and general client communications  

• Process client records, correspondence and maintain accurate documentation  

• Provide administrative support to Partners, Accountants, and the wider team  

• Ensure smooth day-to-day running of reception and office functions  

About You: 

• 4+ years of previous experience in reception, administration or customer service role  

• Strong verbal and written communication skills with a professional presentation  

• Confident in managing multiple priorities in a fast-paced environment  

• Proficient in Microsoft Office (Word, Excel, Outlook)  

• High attention to detail and strong organisational skills  

• Proactive, reliable, and a strong team player with a positive attitude  

What’s On Offer: 

• Supportive and positive team culture where people enjoy coming to work  

• 2:00pm finish every Friday for work-life balance  

• Three bonus days of leave over Christmas  

• Structured annual salary reviews  

• Ongoing training and development opportunities  

• Opportunity to grow within a well-established professional firm 

Please note: This job is based in Australia therefore, only candidates who are permanent residents or citizens of Australia will be considered.   

HOW TO APPLY  

Submit your résumé and application letter now by clicking the 'Apply To This Job' button. 
 
For confidential discussion regarding this and other positions, we invite you to contact us directly on 07 5573 4215. 

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