Technical Advisor

• Permanent full-time position
• Newcastle CBD locations
• Flexible working and hybrid work environment
• Provide a high level of technical expertise and leadership to the Workers Insurance business

About the role:

We are seeking a Technical Advisor to provide technical leadership, coaching, and specialist support across our Workers Compensation Claims teams.  

As a subject matter expert, you will provide legislative guidance, support complex claim strategies, partner with external legal providers, and mentor Claims Advisors through coaching and technical support. You will play a key role in delivering positive customer and business outcomes while promoting best practice and consistency across claims teams.  

What you’ll do:

• Provide expert advice on legislation, procedures, and claim strategy
• Manage complex Workers Compensation claims, providing strategic oversight and technical direction
• Work proactively with external legal providers to progress claims efficiently and optimise outcomes
• Coach and mentor Claims Advisors through technical guidance, capability development, and best-practice support
• Collaborate with leaders and stakeholders to improve claim outcomes, drive consistency, and strengthen technical capability across the business.  

 What you’ll bring:

• Demonstrated experience managing Workers Compensation claims, including exposure to complex or litigated matters
• Strong knowledge of Workers Compensation legislation and claims management practices
• Experience providing technical guidance, coaching, and influencing claim strategy and outcomes
• Excellent stakeholder management, communication, and negotiation skills
• Strong analytical, problem-solving, and decision-making capability
• Ability to balance technical expertise with mentoring and support for broader claims teams.  

What You’ll Enjoy

• Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees

• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually

• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees

• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access

• Discounts at 900+ retailers, Fitness Passport, and reduced super fees

• Paid volunteer leave, donation matching, and unlimited emergency response leave

• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact phillip.jarratt@suncorp.com.au for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.