Customer Experience and Sales Coordinator

✨ Customer Experience and Sales Coordinator ✨

If you love connecting with people, thrive in a fast-paced environment, and enjoy turning enquiries into excited customers — this could be the perfect role for you.

At Pro Class Tint, we don’t just tint windows — we elevate the entire experience of owning a vehicle. Our customers are often in an exciting stage of life: buying a new car, upgrading their current vehicle, or protecting something they genuinely care about. From the very first enquiry, we aim to deliver an experience that feels premium, professional and effortless.

We’re looking for someone who can become the face and voice of that experience.

This is not your typical reception role.

While you’ll be positioned front of house and welcoming customers into the showroom, a large part of this position involves handling inbound leads, guiding customers through their options, following up enquiries, and confidently converting leads into bookings.

You’ll be someone who genuinely enjoys customer communication, is naturally organised, and takes pride in achieving strong results.

THE ROLE
As our Front of House & Sales Coordinator, you’ll play a key role in managing the customer journey from first contact through to booking and vehicle collection.

You’ll balance premium front desk customer service with inbound sales and lead conversion responsibilities — helping customers feel confident, informed and excited about choosing Pro Class Tint.

Day-to-day responsibilities include:

• Greeting customers and delivering a welcoming front-of-house experience

• Managing inbound enquiries via phone, SMS, email, social media and website leads

• Asking the right questions to understand customer needs

• Recommending suitable tint, protection and detailing packages

• Following up quotes and enquiries to convert leads into confirmed bookings

• Managing booking schedules and customer communication

• Maintaining a clean, organised and professional reception environment

• Supporting the workshop team with light administration and coordination

• Helping deliver a customer experience that stands out within the automotive industry

WHAT WE’RE LOOKING FOR

• Excellent communication and people skills

• Confident handling inbound sales conversations and customer enquiries

• Strong follow-up habits and attention to detail

• Comfortable working toward conversion and booking performance targets

• Highly organised and able to manage multiple tasks efficiently

• A proactive, reliable and solutions-focused mindset

• Someone who enjoys creating premium customer experiences

• Previous customer service, sales or automotive industry experience highly regarded

WHY JOIN PRO CLASS TINT?

We’ve built a reputation for delivering premium workmanship and an exceptional customer experience — and we’re continuing to grow.

This role offers the opportunity to become a key part of a high-performing team within a modern automotive business where customer experience genuinely matters.

You’ll work in a fast-paced, positive environment where your communication skills, organisation and ability to convert enquiries into bookings will have a direct impact on the business.

READY TO APPLY?

If you’re someone who enjoys customer interaction, thrives in a sales-focused environment, and wants to be part of a growing automotive business — we’d love to hear from you.

Please send your resume along with a short message telling us why you’d be a great fit for the role.

All applications will be kept strictly confidential. Only shortlisted applicants will be contacted.