Sales & Service Consultant

NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we’re proud to be one of Australia’s most iconic brands.

We’re hiring multiple Sales and Service Consultants to join IAG’s NRMA Insurance team. As the first point of contact, you’ll deliver inclusive, high-quality customer experiences while helping people choose the right insurance for their needs. You’ll complete a 12-week full-time, in-office training program before transitioning to hybrid working.

This is a permanent, full-time role based in Boorloo (Perth), commencing 9 October.

Current availability requirements:

• 8 positions: Monday–Friday (10am–8pm)
  

What You'll Do

• Deliver exceptional customer experiences in a structured inbound contact centre environment

• Identify customer needs and recommend tailored insurance solutions with appropriate cover and protection

• Clearly explain policy options, benefits, and pricing to support confident decision-making

• Maintain and update customer policies and information accurately while efficiently resolving enquiries and handling objections with professionalism
  

What You'll Bring

• Previous customer-facing experience (e.g., sales, hospitality, retail, or call centre) is highly valued.

• Strong customer focus with a high level of empathy and ability to build rapport quickly

• Confident using multiple systems with solid IT literacy and attention to detail

• Resilient and adaptable in fast-paced environments, with a commitment to continuous learning and feedback

• Ability to work to KPIs while maintaining high-quality customer outcomes

What We Offer

• Boosted superannuation with 13% as standard.

• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).

• Work from home and many more flexibility options with myFlex.

• Up to 50% off personal insurance, including home and motor insurance.

• Partner discounts on private health insurance, tech & appliances, and many more.

• Industry-leading 20 weeks paid parental leave.

• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Applications close: Wednesday 9 September 11:59PM AEST

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***********@iag.com.au for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.