Operations Support Officer Tax Debt

Operations Support Officer - Tax Debt
Division: Revenue NSW
Employment Type: Ongoing
Grade: Clerk 3/4
Salary: $87,199 - $95,482 + Superannuation
Location: Various - Parramatta, Gosford, Maitland, Wollongong or Lithgow
Applications Close: Monday 14th of September 2026 [at 9:59am]

About the team

The Operations Support Officer role sits within Revenue NSW. We are the state’s principal revenue management agency and are a part of the Department of Customer Service (DCS). We manage taxes, fines, debts and administer grants in a fair, efficient and timely manner. Through this we give back to the community and fund essential State services for the people of NSW. 

The Tax Debt Team is responsible for debt management across a range of business tax bases. Our staff are skilled across these taxes, and our functions include assisting customers to resolve their overdue tax debt by phone, in writing and via online services, with a focus on providing exceptional frontline customer service.

We are seeking to recruit self-motivated and experienced debt collectors with strong problem-solving skills who enjoys getting results.  You will excel at negotiating with customers or their representatives and have an excellent eye for detail.

Your day-to-day

• Analyse and interpret legislation and its application in a debt recovery or investigation environment  
• Manage competing priorities with tight deadlines
• Respond to enquiries from internal and external customers including legal professionals according to service standards. 
• Negotiate debt settlements with customer and their representatives by utilising your strong verbal and written communication skills
• There is a requirement that staff travel periodically to Parramatta for meetings and training

To be successful in this role you will demonstrate:

• Strong decision-making skills
• Commitment to maintaining performance expectations and contribute to the overall success of the team
• Problem solving skills to overcome unexpected challenges
• Adhering to frontline responsibilities in a professional manner
• Experience and knowledge in debt recovery and/or in the administration of taxes is highly desirable
• This role involves handling inbound and outbound calls and operates during business hours 8:30 AM to 5:00 PM, you will be required to work scheduled shifts between these hours.

Working at DCS 

• 35-hour working week, with opportunities for flex leave where additional hours are worked 
• Revenue NSW is proud of our diverse and regional teams. We welcome flexible, hybrid working arrangements with your office location at one of our many Revenue NSW working locations https://www.nsw.gov.au/departments-and-agencies/customer-service/dcs-building-access (subject to approval and availability) 
• Learning tools are available for ongoing professional development 
• Health and wellbeing programs 

How to apply

Please submit an up-to-date resume and a brief cover letter outlining how your skills, experience and capabilities align with the requirements of the role.

For role-related queries, please contact Ellie Eshaghi at Ellie.Eshaghi@revenue.nsw.gov.au 

Salary Grade 3/4, with the base salary for this role starting at $87,199 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Amber Ellis via Amber.Ellis@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.     

Closing Date: Monday 14th of September 2026 [at 9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

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Information on adjustments available for the recruitment process