Enterprise Solutions Engineer

Description

About the Role 

NinjaOne is on the hunt for a sharp, driven Enterprise Solutions Engineer to join our fast-growing Enterprise organisation in APAC. This is a builder role for someone who thrives on big, complex wins: you'll own the technical relationship with some of the region's largest enterprise customers, guiding them from first demo through proof-of-value, onboarding, and beyond. 

You'll partner closely with Enterprise Account Executives to shape deal strategy, run high-stakes proof-of-concepts, and act as the trusted technical voice prospects and partners turn to. You'll also lend your MSP expertise, extend your reach across Southeast Asia and help NinjaOne scale in one of our fastest-growing markets. 

This is a hybrid role: home, Ninja Office, and on-site with customers, plus a genuine opportunity to shape what "great" looks like in enterprise pre-sales across APAC. 

Location: Hybrid, North Sydney, Australia 

What You'll Be Doing 

• Own the full pre-sales technical cycle for very large enterprise accounts, from discovery and architecture design through demos, proof-of-concept, and implementation 
• Provide technical expertise and onboarding support to enterprise clients, translating complex IT environments into clear NinjaOne solutions 
• Run compelling product demonstrations and technical presentations for audiences ranging from IT admins to C-suite executives 
• Support MSP-focused opportunities and expansion across Australia / New Zealand and Southeast Asia 
• Act as the liaison between Enterprise AEs and the broader Solutions team, escalating and resolving technical roadblocks 
• Partner with Enablement teams to deliver technical training and build sales collateral, documentation, and reusable demo assets 
• Support technical validation for RFPs/RFIs and proposal content for enterprise deals 
• Build and maintain strong relationships with enterprise partners as a trusted technical advisor, working with Account Managers to maintain customer "Pulse" and uncover new opportunities 
• Advocate for customers on Support needs, keeping them informed and educated on process 
• Represent NinjaOne at partner events, trade shows, and industry conferences across APAC 
• Stay ahead of industry trends and emerging technology, feeding customer and partner insights back to Product Management 
• Share resolutions, workarounds, and best practices with sales and partner teams, including new knowledge base content 

Technical Requirements 

• Strong proficiency in Windows systems and enterprise IT infrastructure, plus working knowledge of Linux and/or macOS, iOS and Android 
• Solid understanding of networking and security fundamentals (DNS, VPNs, firewalls, endpoint security) 
• Hands-on experience with Endpoint Management (RMM), ITSM, or similar endpoint management platforms, ideally with MSP exposure across Southeast Asia 
• Familiarity with scripting (e.g., PowerShell) and comfort operating within complex, multi-layered IT environments 
• Experience with tools such as Salesforce, Jira, or similar platforms is beneficial 

About You 

• 5+ years' experience in Sales Engineering, Solutions Engineering, or technical consulting, ideally in an enterprise environment 
• Track record selling into large, complex enterprise organisations with a value-selling approach 
• Background from IT, data, observability, complex IT infrastructure, or cybersecurity companies (or equivalent past titles) highly valued 
• Excellent communicator, able to translate technical depth for both technical and executive audiences 
• Customer-first mindset with strong relationship-building skills, in person and virtually 
• Highly organised, able to multitask and prioritise by customer impact within defined processes 
• Self-motivated and comfortable operating independently within global, cross-functional teams 
• Comfortable with ambiguity, proactively clarifying needs and expectations 
• Adaptable lifelong learner who embraces new technology and change 
• Proven ability to build relationships and collaborate across global teams 
• Bachelor's degree in computer science, Engineering, or related field preferred, not required 
• Willingness to travel for client meetings, partner engagements, and events across APAC 

About Us 

NinjaOne unifies IT to simplify work for more than 40,000 customers in 140+ countries. 

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organisations give employees a great technology experience at work.  

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than five years. 

What You'll Love 

• A collaborative, kind, and curious community 
• Hybrid work environment plus free in-office lunches throughout the week 
• Real opportunity for growth and advancement as we scale across APAC 
• The chance to grow personally and professionally with one of the fastest-growing companies globally 
• Access to our renowned training platform to develop your skills 
• Competitive compensation 
• Collaboration with an amazing international workforce 

Additional Information 

Applicants must hold valid working rights in Australia at the time of application. We are unable to provide visa sponsorship for this role. 

We are an equal opportunity employer in accordance with Australia's Fair Work Act 2009 and the Australian Human Rights Commission Act 1986 (including the Age Discrimination Act 2004, Disability Discrimination Act 1992, Racial Discrimination Act 1975, and Sex Discrimination Act 1984). All applicants will receive fair consideration for employment regardless of nationality, gender, age, disability, or background. We are committed to fostering an inclusive and respectful workplace for all employees. 

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