Administration Officer - Workforce

We’re looking for an organised and detail-focused Administration Officer - Workforce to join our team at Zion Aged Care.

This role is at the heart of workforce coordination, helping ensure we have the right people in the right place at the right time to support safe, high-quality care for our residents. You’ll work closely with the Service Manager, Heads of Department, staff and Payroll to keep rosters accurate, compliant and running smoothly.

Location: Nundah, QLD

Role Type: Full Time | Mon to Fri

Remuneration: $31.46 ph + Super + Salary Packaging + Access to Staff Discounts & Benefits

What You’ll Be Doing

Develop and maintain accurate staff rosters to meet resident and operational needsManage staff availability, leave, shift changes and coverageMonitor staffing levels and respond to absences and urgent workforce requirementsWork with department leaders on current and future workforce planningSupport recruitment and onboarding activitiesEnsure rosters align with legislation, award requirements and the Enterprise AgreementPrepare reports on overtime, staffing variances and labour costsCoordinate mandatory training, appraisals and development activitiesMonitor training completion and follow up outstanding requirementsBe the first point of contact for staff regarding rosters, availability and shift changesSupport the Service Manager with labour cost monitoring and workforce forecasting.

What You’ll Bring

Previous experience in rostering, workforce coordination or workforce planningIdeally, experience within aged care, healthcare or a similar environmentUnderstanding of awards, workplace legislation and Enterprise AgreementsStrong organisational skills and excellent attention to detailConfident communication and problem-solving skillsAbility to manage confidential information professionallyExperience using rostering systems, ideally HumanforceGood working knowledge of Microsoft Word, Excel and OutlookAbility to work under pressure and manage competing prioritiesA compassionate and supportive approach when working with staff and residents.A Certificate IV in Human Resources, Business Administration or a related field will be highly regarded.

Why You’ll Love Working With Us

Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).Discounts: on Health Cover, Energy, Appliances, Holidays, and more.Employee Assistance Program for wellbeing support.Fitness Passport: Stay active with discounted gym memberships for you and your family.Ongoing Training & Development opportunities to grow your career

At Lutheran Services, care is more than a job - it’s a calling. For over 90 years, we’ve supported Queensland communities with compassion, integrity, and excellence. Our services extend beyond aged care to include retirement living, home care, disability support, mental health, and family services, always placing the wellbeing of our residents and clients at the heart of everything we do.

Apply Now! Please attach your resume, complete the application form and the questions below. For a copy of the position description please Click here

Please note: Valid working rights in Australia are required. Sponsorship is not available for this role.