MSP Business Support Team Leader

Business Support Team Leader

Alliance Business Technologies | Brisbane

Alliance Business Technologies is a leading Managed Services Provider supporting businesses across Australia with IT, cybersecurity, and cloud solutions.

We're looking for an experienced Business Support Team Leader to lead our Business Support function while remaining hands-on in the day-to-day delivery of licensing, renewals, agreements, billing, and operational support activities.

This role is ideal for someone who enjoys leading people, improving processes and ensuring the operational side of a growing MSP runs efficiently and accurately.

About the Role

You'll lead a small team responsible for supporting our Operations, Sales, Account Management and Finance functions.

Your focus will be on ensuring licensing, agreements, renewals, procurement, and billing processes are well-managed while continually improving the systems and processes that support the business.

Key Responsibilities

• Lead, mentor and develop the Business Support team

• Manage team workload, priorities and performance

• Oversee Microsoft and vendor licensing, procurement and renewals

• Ensure customer agreements and billing data are accurate and up to date

• Support quoting, proposals and account management activities

• Drive process improvement and automation initiatives

• Manage vendor relationships and administrative operations

• Maintain data accuracy across ConnectWise and business systems

Skills & Experience

• Previous experience in a Business Support, Operations Support or Sales Support role within an MSP

• Experience leading or mentoring staff

• Strong experience with ConnectWise Manage

• Experience with licensing, renewals, agreements and billing processes

• Excellent organisational and communication skills

• High attention to detail and process accuracy

Desirable

• Microsoft licensing experience

• ConnectWise CPQ / Sell experience

• Experience with vendor procurement and CSP programs

• Experience with Ingram Micro Xvantage Cloud Market place would be highly considered

• Exposure to process improvement or operational projects

Why Join Us

• Join a growing and respected Australian MSP

• Lead a team that plays a critical role in business operations

• Influence how systems, processes and automation evolve across the business

• Ongoing professional development opportunities

• 17.5% leave loading and travel rewards

• Staff discounts on IT hardware

• Career growth opportunities within a Microsoft-focused organisation

If you're a hands-on leader who enjoys improving processes, supporting teams, and making a meaningful impact on business operations, we'd love to hear from you.

This role is permanent part-time, approximately 25 hours per week.