EOI - Senior Advisor Change - Project Management

EOI - Senior Advisor, Change- Project Management (Operational Excellence)

• Employment type: Temporary opportunity until 30 June 2027
• Grade: DCS 9/10
• Salary: $133,348 - $146,945
• Directorate: Transformation Office

We are seeking a dedicated and talented individual to join our team as Senior Advisor, Change (Project Management) in the Operational Excellence team.

Key responsibilities
You will progress projects and deliver tasks including:

• Lead full-cycle change, business, operational, and workforce readiness strategies
• Deliver operational design and management plans, process maps, procedures and other operational/business resources
• Deliver change management and adoption plans, impact assessments, capability uplift activities, training, and transition support
• Manage project activities and stakeholders, including the facilitation of working groups, workshops, engagement activities, and broader project management
• Prepare readiness artefacts, materials, tools, and presentations, as well as other governance and reporting works
• Coordinate feedback loops, stakeholder messaging, and cross-functional programming

To be successful in this role you will be able to demonstrate:

• Proven experience in operational/organisational design, change management, and/or project management
• Other experience or knowledge, such as training and process mapping, would be highly regarded but not necessary
• Ability to management and engage stakeholders in a complex delivery environment to negotiate and influence outcomes
• A good understanding of basic project management principles
• Advanced knowledge of Microsoft applications such as MS Word and MS Excel.
• Great facilitation and stakeholder communication skills
• Strong written skills
  

How to apply
Interested candidates are invited to submit their expression of interest, along with a recent resume, highlighting relevant experience and qualifications and 1-page (maximum) outlining why you are interested in applying.

You may wish to discuss this with your manager before submitting your application. 

For enquiries
If you have any questions or wish to discuss further, please contact Anson So at anson.so@sira.nsw.gov.au

Why join us

• A supportive and innovative workplace culture where we freely share our knowledge, ideas and experience.
• Opportunities for professional growth and development.
• The chance to be at the forefront of cutting-edge projects, programs and initiatives.

Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Esther Dah via esther.dah@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.     

Closing Date: Tuesday, 8th of September 2026 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

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