Venue Manager

About the role

As Venue Manager, you'll be the central point of contact for the delivery of events across Dockside and L'Aqua — operating independently and in close partnership with our Sales and Coordination teams. You'll lead front-of-house delivery on the floor, manage Function Managers and staff, and ensure every event runs smoothly from bump-in to bump-out.

Key responsibilities

• Operate independently as the central point of contact for the delivery of events, liaising with clients, customers and key points of contacts and suppliers.

• Provide excellent client liaison and customer service, ensuring client event requirements are met.

• Develop and implement innovative solutions to client problems, meeting their needs as well as those of the venue.

• Provide guidance to suppliers and contract staff regarding Dockside venue and health and safety requirements.

• Prepare accurate and detailed event reporting information to feed back to the Head of Venues (Sales).

• Manage rostering, training and performance management of staff, including contract staff (e.g. cleaning, catering, event production and security), ensuring the highest level of standards are met.

• Lead the allocation, training and performance management of FOH Function Managers and wider FOH staff.

• Administer scheduling and rostering for Function Managers and FOH teams, including fortnightly forecasts and weekly actuals.

• Control event expenditure within budgetary frameworks for staffing rosters, maintenance provision, and manage staffing productivity against benchmarks.

• Act as first point of contact for venue repairs, maintenance and cleaning requests, ensuring the highest standards are maintained across both venues.

About you

• Minimum of 3–5 years' experience as a function or venue manager within an establishment and/or high volume service operation.

• Current RSA certificate.

• Be able to work at a fast pace and think on your feet at all times.

• Excellent people and time management and organisational skills.

• Ability to maintain work relationships and provide superior customer service.

• Able to work closely and efficiently with internal departments.

• Experience in end of function and shift reconciliations.

• Exceptional attention to detail.

• Experienced in problem solving and client management.

About us

Dockside Group are a successful hospitality business with function venues at many first-class waterfront locations in Sydney. We deliver end-to-end event experiences — from intimate five-star functions to large-scale conferences, gala dinners and exhibitions for up to 2,000 guests.

Benefits

• A fantastic location (CBD) and competitive market salary and benefits offer for the right candidate.

• Genuine opportunity for senior promotion within a growing hospitality group.

• A dynamic, supportive management team across some of Sydney's most prestigious event venues.

• Variety — from intimate five-star functions to large-scale conferences and gala dinners for thousands of guests.