Control Room Operator - Security

ACESGroup – Where Innovation Meets Security

At ACESGroup, we have always been a leader in combining operational expertise with cutting-edge technology. Our point of difference is clear: we do not just use technology: we build it.
Across every division, from frontline operations to corporate services, our bespoke software tools are transforming how we work, improving safety, efficiency, and decision-making in real time.

Our technology is not solely for internal use; it is proven, commercial-grade innovation trusted by clients and organisations across Australia and internationally.

ACESGroup is not a guard supply company with technology in the background, we are a technology innovation company with a high-tech guarding division.
We are shaping the future of the security industry by integrating people, systems, and smart technology to deliver safer, more connected environments.

At ACESGroup, innovation is part of how we speak, teach, and operate, and we are seeking team members who wish to develop and grow with us.

About the Role
This role is ideal for individuals who take pride in responsibility, sound judgement, and operational excellence. As a Control Room Operator, you will be entrusted with critical decision-making that directly impacts safety, service delivery, and incident outcomes.

You will develop a deep understanding of security operations, emergency response coordination, and stakeholder communication, positioning you as a trusted operational hub during high-profile events.

High-performing Control Room Operators are often identified as key talent for progression into senior operational roles, including Control Room Supervisor, Operations Supervisor, or broader leadership positions within the organisation.

Roles available across multiple locations, including Sydney CBD, Kensington, Glebe, and more.

This is a pathway role for those who demonstrate:
• Strong situational awareness and decision-making capability
• Professional communication and escalation judgement
• Accountability, reliability, and attention to detail
• The ability to lead through calm, clear coordination during incidents

If you are seeking a role where your capability is recognised, your responsibility is meaningful, and your performance can open doors to future leadership opportunities, this position offers a solid foundation for long-term career growth in the security industry.

Key Responsibilities

• Monitor live operations using CCTV and integrated security systems during events, ensuring compliance with
• Respond to alarms and incidents swiftly and professionally, escalating where appropriate
• Support emergency response coordination, relaying accurate information to ground teams and stakeholders
• Control access to restricted zones, ensuring only authorised personnel are granted entry
• Log incidents and reports with precision, capturing essential details and ensuring accountability
• Maintain operational readiness by checking and managing essential equipment and systems
• Provide high-quality security services in accordance with client requirements and internal standards
• Operate and utilise ACESGroup’s technology platforms to support site safety and reporting
• Maintain accurate records and complete reports through digital systems
  Collaborate with team members and management to enhance operational efficiency

This is a high-responsibility position suited to someone who works confidently within established procedures, values operational excellence, and takes pride in contributing to the safety and smooth running of public-facing events.

Essential Criteria

• Hold a current NSW 1A Security Licence (minimum 12 months).
• Have Control Room Operator (CRO) experience – this is essential.
• Are confident operating in a fast-paced, live-event environment, guided by SOPs and real-time updates.
• Communicate clearly, stay composed under pressure, and work effectively in a team.
• Are flexible and committed to working a 24/7 rotating roster, including nights, weekends, and public events.
• Responsible Service of Alcohol (RSA) Competency Card (current)
• First Aid and CPR (current)
• Customer service experience
• Superior communication skills (written and verbal)
• Exceptional personal presentation
• Reliability and punctuality
• Ability to work on a 24/7 rotating roster
• Ability to pass a LLND (Language, Literacy, Numeracy and Digital) test
• Full NSW Driver Licence
• Traffic Control and Implement Traffic Management Plan certificates/cards (or willing to obtain)
• White Card (or willing to obtain)
• Fire Warden + Chief Warden + Confine Small Emergencies (or willing to obtain)

ACESGroup can assist suitable candidates in obtaining the necessary qualifications via our internal Registered Training Organisation (RTO).

What ACESGroup Has to Offer

• Be part of an organisation that utilises smart technology, digital platforms, and data-driven systems to support and empower our people
• Work at Sydney’s most iconic and high-profile locations
• Paid breaks
• Uniform provided
• Ongoing career development and clear pathways for progression
• Training and upskilling through our internal RTO
• Be a part of our newly registered and first off Diploma in security technology starting in mid-2026
• Convenient sites and transport access
• Be part of a team developing security technology such as vision analytics for safety
• A growing national company with diverse opportunities across events, venues, and critical infrastructure
• Attractive employment conditions
• Gain experience using ai for efficient risk management reporting and research.

About Us

For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.

We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.

Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.

At ACESGroup, we do not just offer jobs: we build long-term careers within a company that is redefining what security looks like in a digital world.

How to Apply

If you are ready to join a progressive and forward-thinking team within a company that truly values your contribution, please click APPLY NOW!  You can also get in touch for a confidential chat with our Recruitment Team on (02) 9699 7*** for a confidential discussion.

All candidates who reach the interview stage must pass a LLND (Language, Literacy, Numeracy and Digital) test before the interview can commence.

ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.

We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.

ACESGroup does not accept referrals from recruitment agencies.

ABN: 16 002 990 794 | ACN: 002 990 794 | M/L: 404776913 | ASIAL Member: 003749 | RTO: 90024 | VIC: PSBL 813-398-30S
Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, Affirm Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.