Student Progression Officer – Maternity Leave Cover

About Alphacrucis University College

Alphacrucis University College (AC) is a Christian higher education provider with a strong commitment to developing people who make a positive impact in their communities and professions.

With a focus on higher education, vocational education and practical learning, AC provides a supportive and purpose-driven environment where staff contribute to the student experience and the broader mission of the College.

About the opportunity

We are seeking two Student Progression Officers to join our Student Experience team on 12-month full-time maternity leave contracts.

These are excellent opportunities for experienced administrators or customer service professionals who are highly organised, detail-oriented and passionate about supporting students throughout their education journey.

One position is available to commence as soon as possible, while the second position will commence in December 2026.

Reporting to the Director of Student Experience and Registrar, and working under the supervision of the Head of Student Progressions, you will play an important role in maintaining accurate student records and supporting students from enrolment through to graduation.

Key responsibilities

In this role, you will:

• Process student enrolments, withdrawals and other student-related requests.

• Respond to enquiries from students, faculty, staff and other stakeholders.

• Maintain accurate and up-to-date student records.

• Use and configure the student management system, Quercus, including setting up courses, fees, student records and grades.

• Manage the end-to-end student completion and graduation process.

• Support the accurate processing of grades, grade moderation and student intervention processes.

• Work collaboratively with Student Onboarding, Student Support, Compliance and other teams to support the student journey.

• Identify opportunities to improve processes and enhance the overall student experience.

• Provide high-quality customer service across email, phone and face-to-face channels.

• Undertake other duties as required and contribute positively to the life and community of the College.

About you

You will be an organised and proactive professional who enjoys working in a fast-paced environment and takes pride in getting the details right.

We are looking for someone who has:

• Experience in an administrative or customer service role.

• Excellent attention to detail and strong written communication skills.

• Strong organisational and time-management skills, with the ability to manage competing priorities.

• The ability to communicate clearly and professionally with a diverse range of stakeholders.

• A customer-focused approach and commitment to providing a positive student experience.

• The ability to work collaboratively as part of a team while also working independently.

• Strong problem-solving skills and the ability to research and learn new systems and processes.

• A practical and solutions-focused approach to day-to-day challenges.

Desirable

• Experience working within a tertiary education institution.

• An understanding of the Australian VET and/or higher education sector.

• A completed higher education qualification.

• Experience working with student management systems or similar databases.

Why join AC?

At Alphacrucis, you will have the opportunity to contribute to an organisation with a clear purpose and make a meaningful difference to the student experience.

You will join a collaborative team where your attention to detail, ideas and commitment to service are valued.

Position details

Employment type: Full-time, fixed-term maternity leave cover
Contract duration: 12 months
Positions available: 2
Position 1: Commencing ASAP
Position 2: Commencing December 2026
Salary: $33.31 per hour + superannuation
Classification: General Staff Award – Level 4.1
Location: Parramatta, NSW

Ready to make a difference?

If you are an organised, service-focused professional looking for an opportunity to support students and contribute to their journey from enrolment through to graduation, we would love to hear from you.

How to apply?

Send you CV and cover letter to ••••@ac.edu.au. Please note that only shortlisted candidates will be contacted.