scheduling officer

My Aged Care client based in the City Fringe has a part time opportunity for an experienced Scheduling Officer to assist their high performing team. The ideal candidate will be responsible for scheduling vital home care services, and maintaining accurate operational data and communications. Ideally you will have experience working in a similar position within the Aged Care industry with a firm understanding of the services needed.

Your Responsibilities Include:

• Privide excellent customer service to build genuine, respectful partnerships with clients and their supporters
• Actively listen to and understand customers' perspectives, preferences, goals
• Promote and encourage client and representative feedback regarding care and services
• Provide a prompt, courteous, responsive and flexible service to all clients and staff in a professional manner
• Proactively manage scheduling adjustments by identifying and assigning suitable replacement staff when changes arise
• Consider factors such as staff fatigue and travel time between services when scheduling to promote a safe, efficient, and sustainable workforce
• Promptly escalate any potential workforce shortages to the Operations Support Lead for timely resolution
• Assist with the development and ongoing maintenance of staff rosters
• Manage and maintain rostering and client management systems to improve customer service and deliver best practice services
• Effectively communicate schedules to employees and clients ensuring clarity and addressing any concerns or conflicts
• Provide administrative and clerical support to ensure smooth team operations.