Powered by pgvector · cosine kNN
Essential Tech
About the role
About the role
As a Level 2 Technician, you'll be the go-to person when technical challenges escalate. You'll assist Level 1 technicians and resolve complex client issues efficiently, manage system updates and backups, communicate technical solutions clearly to clients, and maintain detailed records of technical work and client interactions.
Key responsibilities
Assist Level 1 technicians and resolve complex client issues efficiently
Manage updates, backups, and general system health to keep client environments running smoothly
Translate technical issues into clear, understandable solutions for clients
Maintain detailed, accurate records of technical work and client interactions
About you
Minimum 3 years of Level 2 technical support experience
Strong communication skills, both written and verbal, with the ability to simplify complex issues for clients
Team-oriented mindset, but confident to take initiative when needed
Persistent, logical, and solutions-driven attitude
Strong relationship management skills, maintaining trust with clients and colleagues
Drive to learn and upskill continuously, keeping technical knowledge current and sharp
About us
At Essential Tech, we've been simplifying IT for our clients since 2007. Our mission is to make technology work seamlessly so our clients can focus on what they do best. We're passionate about delivering tailored IT solutions and building lasting relationships.
Benefits
Supportive, friendly, and flexible work environment
Opportunity to work with a team that values your expertise and input
Competitive salary and benefits, with room for professional growth
Access to training, courses, and mentorship to keep your technical knowledge sharp and advance your career
Your match
See how you fit
Scored against this job in seconds
Your account
Sign in to apply
Your profile and your match for this job appear right here.
By continuing you agree to our Terms and Privacy Policy.
Next step
Apply for this role
via Seek — opens their site
Applications via Seek
Your job hunt, handled
Ask about any role and get a straight answer on your fit. Then stop searching: new matches land in your WhatsApp the moment they’re listed.
Free for jobseekers
Infotech Management Services
About the business Infotech Management Services Pty Ltd (Infotech) is a trusted and valued Albury based IT management consultancy who have established themselves as a respected and successful organisation servicing SM…
Minerva Foods Australia
Minerva Foods Australia is seeking an experienced Level 1 or Level 2 IT Support Technicians to join our team. The IT Support Technician will provide reliable, timely, and high-quality technical support across enterpri…
Wireless Communications P\u002FL
About Us: Wireless Communications has been providing telecommunications and IT business services for over 20 years. As a nationally awarded Telstra Business Accredited Partner, we offer next-generation technology solu…
AfterDark Technology
About the role AfterDark Technology is seeking an experienced IT Service Desk Level 2 or 3 professional to join our growing team in our Bowen Hills, QLD office. In this full-time role, you will be providing high-level…
Wireless Communications P/L
About Us: Wireless Communications has been providing telecommunications and IT business services for over 20 years. As a nationally awarded Telstra Business Accredited Partner, we offer next-generation technology solu…
Fusion Technology Solutions
We're excited to be hiring for another key technical role on our IT support team. About the organisation Fusion Technology Solutions is a managed service provider meeting the needs of small and medium-sized businesses…
